Information Technology Services

Power Outage

Posted by & filed under ITS Labs and Helpdesk, ITS Support.

While Facilities and Operations work diligently to restore full power to campus ITS would like to remind lab patrons that the open computer labs located in 3174 WSW and on the 2nd floor of the Riverfront building are OPEN and operational.  In addition, the ITS Helpdesk located in 206 MSB is closed however the helpdesk

Network Outage Update

Posted by & filed under ITS Support.

Dear Campus Community,   While Merit has continued to work on the FANNET fiber optic network maintenance, our other ISP, 123Net, has arrived on campus with the necessary replacement equipment that failed earlier this morning.   123Net is actively replacing the equipment that failed earlier this morning and Internet services should return to normal soon

Banner and SIS Access Restored

Posted by & filed under ITS Support, Network Announcements.

This morning at approximately 6:30am ITS encountered an unexpected outage with our Banner and SIS systems. ITS technicians recognized the outage and took immediate action restoring Banner systems by 7:35am and restoring full functionality of all other systems by 8:45am. The following services were affected during this time: Banner (http://banner.umflint.edu/), SIS (http://sis.umflint.edu/), and TouchNet (online

ITS System Update

Posted by & filed under ITS Support, Network Announcements.

Dear Campus Community, On September 4th, 2016 at approximately 7:30am, ITS technicians discovered a critical system failure of our primary and backup time servers. These times servers are responsible for syncing all systems to the current date and time, and this failure caused many services to become unusable including: Banner, SIS, Blackboard and the main

Helpdesk Phone Maintenance – 4/8/2016

Posted by & filed under Network Announcements.

Dear Campus Community, We have just gotten word from University of Michigan – Ann Arbor that maintenance will be performed on our phone system for the remainder of the evening.  During this time, the ITS Helpdesk may be unreachable via phone.  We will continue to monitor and respond to email at itshelpdesk@umflint.edu. Phone operations should

Library Network Outage

Posted by & filed under Network Announcements.

Earlier we experienced a network outage in the library that affected network, internet, and phone connectivity.  We were able to quickly trace the problem to an electrical outage in the network closet.  After contacting facilities, they were able to restore power to the closet.  Once the power was restored, we were able to reboot all