Dear Campus Community, Information Technology Services will be observing its annual retreat on Wednesday, August 6th. The main office in the North Bank Center will be closing at 11:00 am and will remain closed for the rest of the day. The ITS Help Desk will remain open during this time, however they will not be
Posts Categorized: ITS Support
The ITS Helpdesk will be moving to a new ticketing system and support center on July 30th, 2014. This post will provide details about using the My Cases feature of the support center.
ITS has been working hard over the last few months setting up our new ticketing system, Desk. Desk will improve the efficiency of communication with each of you as well as providing you an easier way to view help documentation as well as check the status of your current or previous work tickets placed with the ITS Helpdesk.
UPDATE: Our phones are now back up and functioning. That you for your patience. ————————————————————————————– Good Morning! The ITS Helpdesk phones are currently unavailable. We are working with Ann Arbor to get this problem resolved and hope to have a resolution soon. If you need to reach the Helpdesk until this problem
Summer 2014 Parking Permit and Mcard Distribution Located on the University Pavilion Stage (Under the ITS Tent) Summer Hours – June 30th & July 1st Monday, June 30th, 2014 8:00 a.m. – 7:00 p.m. Tuesday, July 1st, 2014 8:00 a.m. – 7:00 p.m. Mcard and Parking Permit Requirements Please be sure to bring your Government
The ITS Helpdesk in WSW will be closed today from 11am-2:30 PM today. The ITS Helpdesk in MSB will have limited support and no software sales between 11am-2:30pm today. Thank you for your understanding while we work to provide you better service. -ITS Helpdesk
ITS Helpdesk staff have training today therefore we have some modified hours for the Helpdesk locations: WSW Helpdesk: Open Today 8am-11:45am MSB Helpdesk: Open Normal Hours (7am-10pm) with Limited Support from 12:30pm-5pm We apologize for any inconvenience and appreciate your understanding while we work to provide the best service possible for all of campus. Thank you, ITS
Due to a serious SSL security vulnerability we will be patching the VPN. We will begin patching momentarily and expect downtime to only last 2-3 minutes but downtime of up to 30 minutes is possible. We apologize for any inconvenience but the nature of this vulnerability does not allow us to wait to patch systems.
Spring/Summer 2014 Parking Permit and Mcard Distribution Located on the University Pavilion Stage (Under the ITS Tent) Spring Hours – May 5th & May 6th Monday, May 5th, 2014 8:00 a.m. – 7:00 p.m. Tuesday, May 6th, 2014 8:00 a.m. – 7:00 p.m. Summer Hours – June 30th &
The ITS Helpdesk will have limited support today from 11am-1pm for a staff meeting. Thank you for your patience. ITS