Information Technology Services

Banner and SIS Access Restored

Posted by & filed under ITS Support, Network Announcements.

This morning at approximately 6:30am ITS encountered an unexpected outage with our Banner and SIS systems. ITS technicians recognized the outage and took immediate action restoring Banner systems by 7:35am and restoring full functionality of all other systems by 8:45am. The following services were affected during this time: Banner (, SIS (, and TouchNet (online

ITS System Update

Posted by & filed under ITS Support, Network Announcements.

Dear Campus Community, On September 4th, 2016 at approximately 7:30am, ITS technicians discovered a critical system failure of our primary and backup time servers. These times servers are responsible for syncing all systems to the current date and time, and this failure caused many services to become unusable including: Banner, SIS, Blackboard and the main

SPAM Filtering

Posted by & filed under ITS Support, Security Updates.

Dear Campus Community, In an effort to enhance our email spam protection system ITS will be introducing a new email filtering system which will provide greater efficiency and more reliable spam identifications. The weekly End User Digest emails will be replaced by a new Spam Quarantine Summary email, which has the added benefit of providing

Open Web Sessions

Posted by & filed under Did you know?, ITS Support.

Attention Faculty and Staff: This is a reminder of our upcoming Open Web Sessions. These sessions are drop-in sessions that allow you to get help with any web-related topics, including Drupal, FormAssembly, WordPress, etc.. All sessions take place in 431 French Hall. The following is a list of the upcoming sessions: o    Wednesday, June 15 | 1:00 p.m.

Campus Network Outage 1/27/2016

Posted by & filed under ITS Labs and Helpdesk, ITS Support.

Campus Community,   At 8:14am today, the UPS (Uninterruptable Power Supply) located in MSB experienced a catastrophic  hardware failure.  This caused a network outage on campus for the Murchie Science Building, University Pavilion, University Pavilion Annex, and the Harrison Street Ramp.  ITS staff went into immediate action, identified the root cause of the problem by

ITS Network Upgrade

Posted by & filed under ITS Support, Network Announcements.

As a part of our ongoing commitment to provide students, faculty, and staff with the most stable and reliable network possible, ITS has been working diligently to set up a secondary Internet connection in the event that our primary Internet connection gets interrupted.  Over the holiday break, we were able to successfully test the secondary

Holiday Helpdesk and Lab Hours

Posted by & filed under ITS Labs and Helpdesk, ITS Support.

December 24th MSB Helpdesk: 7AM-4PM MSB 206 Lab: 7AM-4PM WSW Helpdesk: Closed WSW 3174 Lab: 6AM-5PM FH 205 Lab: 7AM-5PM Library: Closed Riverfront: 24 Hour Swipe Access   December 25th to January 3rd MSB Helpdesk: Closed MSB 206 Lab: Closed WSW Helpdesk: Closed WSW 3174 Lab: Closed FH 205 Lab: Closed Library: Closed Riverfront: 24