Information Technology Services

Special Hours in the ITS Helpdesk Today, 6/6/2014

Posted by & filed under ITS Labs and Helpdesk, ITS Support.

ITS Helpdesk staff have training today therefore we have some modified hours for the Helpdesk locations: WSW Helpdesk: Open Today 8am-11:45am MSB Helpdesk: Open Normal Hours (7am-10pm) with Limited Support from 12:30pm-5pm We apologize for any inconvenience and appreciate your understanding while we work to provide the best service possible for all of campus. Thank you, ITS

Office 2013 Lab Upgrade

Posted by & filed under DCS Projects, ITS Labs and Helpdesk.

ITS is pleased to announce that we will be upgrading several computer labs to Microsoft Office 2013 on Wednesday April 30th, 2014. The following labs will be receiving the upgrade:   3174/3175 WSW 3153 WSW Library Open Labs, All Floors 206 MSB 501 MSB 459 French Hall 431 French Hall Riverfront Open All Nursing labs

ITS Downtime Explanations

Posted by & filed under ITS Labs and Helpdesk, Network Announcements.

Earlier this week we experienced two unrelated network problems affecting mail and the virtual desktops in our open labs. We have included below a brief explanation of what happened and the timeframes that services were effected.  We apologize for any inconvenience that these may have caused you. Virtual Desktop (VDI) Intermittent Errors – March 6th-11th:

Get the Answers You Need at the ITS Info Session on October 8th

Posted by & filed under ITS Labs and Helpdesk, ITS Support, Publicity Committee.

Information Technology Services and the Thompson Center for Learning & Teaching present TECHNOLOGY INFORMATION SESSION ITS Services and Support Tuesday, October 8, 2013 9:30 – 11:00 am Michigan Rooms C-D, UCEN Facilitated by: Dennese Bandyk, Helpdesk Trainer/Technician and Dana Woolcock, Helpdesk Coordinator   Registration is available online at: or by phone at (810) 237-6508