Information Technology Services

Phishing Email Alert

Posted by & filed under Network Announcements.

Dear Campus Community, The University was targeted in a phishing attack recently carried out via a compromised email account. The emails did not originate from our campus and were likely “spoofed”, meaning the sender address and/or name is faked.  This is done to make the victim believe the message is legitimate.  There will likely be

Banner and SIS Access Restored

Posted by & filed under ITS Support, Network Announcements.

This morning at approximately 6:30am ITS encountered an unexpected outage with our Banner and SIS systems. ITS technicians recognized the outage and took immediate action restoring Banner systems by 7:35am and restoring full functionality of all other systems by 8:45am. The following services were affected during this time: Banner (http://banner.umflint.edu/), SIS (http://sis.umflint.edu/), and TouchNet (online

Special Hours for 3174 WSW Open Lab

Posted by & filed under ITS Labs and Helpdesk.

On Monday, September 12, the open computer lab and ITS Helpdesk located in 3174 William S. White building will be closed from 8am to 2pm for testing. At 2pm the lab and helpdesk will reopen for use. All other open labs will be open normal hours and the ITS Helpdesk located in 206 MSB will

ITS System Update

Posted by & filed under ITS Support, Network Announcements.

Dear Campus Community, On September 4th, 2016 at approximately 7:30am, ITS technicians discovered a critical system failure of our primary and backup time servers. These times servers are responsible for syncing all systems to the current date and time, and this failure caused many services to become unusable including: Banner, SIS, Blackboard and the main

Phishing Email Alert

Posted by & filed under Network Announcements, Security Updates.

Dear Campus Community, The University was targeted in a malware attack recently carried out via an email address Chitra Anantharaman <chitra.anantharaman@XXXX.edu> The emails did not originate from our campus and were “spoofed”, meaning the sender address and/or name is faked. This is done to make the victim believe the message is legitimate. There will likely

Important Dates for ITS Labs and Helpdesk

Posted by & filed under ITS Labs and Helpdesk.

August 10th-12th:  The ITS Helpdesk in 3174 WSW will be closed.  The lab computers will still be available for use by swiping in with a valid Mcard.   August 12th:  The library computer lab will be upgraded between 8:30am and 2:00pm.  During that time computers may be unavailable in various sections while the new computers

SPAM Filtering

Posted by & filed under ITS Support, Security Updates.

Dear Campus Community, In an effort to enhance our email spam protection system ITS will be introducing a new email filtering system which will provide greater efficiency and more reliable spam identifications. The weekly End User Digest emails will be replaced by a new Spam Quarantine Summary email, which has the added benefit of providing

Open Web Sessions

Posted by & filed under Did you know?, ITS Support.

Attention Faculty and Staff: This is a reminder of our upcoming Open Web Sessions. These sessions are drop-in sessions that allow you to get help with any web-related topics, including Drupal, FormAssembly, WordPress, etc.. All sessions take place in 431 French Hall. The following is a list of the upcoming sessions: o    Wednesday, June 15 | 1:00 p.m.

Helpdesk Phone Maintenance – 4/8/2016

Posted by & filed under Network Announcements.

Dear Campus Community, We have just gotten word from University of Michigan – Ann Arbor that maintenance will be performed on our phone system for the remainder of the evening.  During this time, the ITS Helpdesk may be unreachable via phone.  We will continue to monitor and respond to email at itshelpdesk@umflint.edu. Phone operations should

Library Network Outage

Posted by & filed under Network Announcements.

Earlier we experienced a network outage in the library that affected network, internet, and phone connectivity.  We were able to quickly trace the problem to an electrical outage in the network closet.  After contacting facilities, they were able to restore power to the closet.  Once the power was restored, we were able to reboot all