Information Technology Services

Important Dates for ITS Labs and Helpdesk

Posted by & filed under ITS Labs and Helpdesk.

August 10th-12th:  The ITS Helpdesk in 3174 WSW will be closed.  The lab computers will still be available for use by swiping in with a valid Mcard.   August 12th:  The library computer lab will be upgraded between 8:30am and 2:00pm.  During that time computers may be unavailable in various sections while the new computers

SPAM Filtering

Posted by & filed under ITS Support, Security Updates.

Dear Campus Community, In an effort to enhance our email spam protection system ITS will be introducing a new email filtering system which will provide greater efficiency and more reliable spam identifications. The weekly End User Digest emails will be replaced by a new Spam Quarantine Summary email, which has the added benefit of providing

Open Web Sessions

Posted by & filed under Did you know?, ITS Support.

Attention Faculty and Staff: This is a reminder of our upcoming Open Web Sessions. These sessions are drop-in sessions that allow you to get help with any web-related topics, including Drupal, FormAssembly, WordPress, etc.. All sessions take place in 431 French Hall. The following is a list of the upcoming sessions: o    Wednesday, June 15 | 1:00 p.m.

Helpdesk Phone Maintenance – 4/8/2016

Posted by & filed under Network Announcements.

Dear Campus Community, We have just gotten word from University of Michigan – Ann Arbor that maintenance will be performed on our phone system for the remainder of the evening.  During this time, the ITS Helpdesk may be unreachable via phone.  We will continue to monitor and respond to email at itshelpdesk@umflint.edu. Phone operations should

Library Network Outage

Posted by & filed under Network Announcements.

Earlier we experienced a network outage in the library that affected network, internet, and phone connectivity.  We were able to quickly trace the problem to an electrical outage in the network closet.  After contacting facilities, they were able to restore power to the closet.  Once the power was restored, we were able to reboot all

ITS Network Upgrade

Posted by & filed under ITS Support, Network Announcements.

As a part of our ongoing commitment to provide students, faculty, and staff with the most stable and reliable network possible, ITS has been working diligently to set up a secondary Internet connection in the event that our primary Internet connection gets interrupted.  Over the holiday break, we were able to successfully test the secondary

206 MSB Lab Renovations UPDATE

Posted by & filed under ITS Labs and Helpdesk.

Dear Campus Community, Due to the renovations in the 206 MSB Computer Lab taking slightly longer than expected, the lab will remain CLOSED on Saturday, October 17th.  Renovations should be completed this weekend and the lab should reopen at 7am on Monday morning.  These renovations are only affecting the 206 MSB computer lab and all

Campus Network Issues (Update)

Posted by & filed under Network Announcements.

Campus Community, We are happy to report that Merit has fully restored the connection to campus and everything should once again be operating as normal.  If you experience any connection issues, please contact the ITS Helpdesk at 810-762-3123 option 1.  We apologize for any inconvenience this may have caused.

Campus Network Issues

Posted by & filed under Network Announcements.

Campus Community, Today our internet provider, Merit, has informed us that they are experiencing connection issues with UM-Flint campus and surrounding area.  This may cause computers to not respond or respond slowly when using an external network resource. Merit has assured us that they are working diligently to fully restore the connection.  We will update