Information Technology Services

Network Outage Update

Posted by & filed under ITS Support.

Dear Campus Community,   While Merit has continued to work on the FANNET fiber optic network maintenance, our other ISP, 123Net, has arrived on campus with the necessary replacement equipment that failed earlier this morning.   123Net is actively replacing the equipment that failed earlier this morning and Internet services should return to normal soon

Open Web Sessions

Posted by & filed under Did you know?, ITS Support.

Attention Faculty and Staff: This is a reminder of our upcoming Open Web Sessions starting in January 2017. These sessions are drop-in sessions that allow you to get help with any web-related topics, including Drupal, FormAssembly, WordPress, etc.. All sessions take place in 431 French Hall.  The following is a list of the upcoming sessions: Thursday,

ITS Outstanding Customer Service Award

Posted by & filed under Publicity Committee.

ITS is proud to present the first recipients of the annual ITS Outstanding Customer Service Award. Every year this award will be presented to both a full-time and part-time worker from ITS that has proven to go above and beyond in the field of customer service. Both recipients hail from the Mediated Classroom Services group.

Phishing Email Alert

Posted by & filed under Network Announcements.

Dear Campus Community, The University was targeted in a phishing attack recently carried out via a compromised email account. The emails did not originate from our campus and were likely “spoofed”, meaning the sender address and/or name is faked.  This is done to make the victim believe the message is legitimate.  There will likely be

Banner and SIS Access Restored

Posted by & filed under ITS Support, Network Announcements.

This morning at approximately 6:30am ITS encountered an unexpected outage with our Banner and SIS systems. ITS technicians recognized the outage and took immediate action restoring Banner systems by 7:35am and restoring full functionality of all other systems by 8:45am. The following services were affected during this time: Banner (, SIS (, and TouchNet (online

Special Hours for 3174 WSW Open Lab

Posted by & filed under ITS Labs and Helpdesk.

On Monday, September 12, the open computer lab and ITS Helpdesk located in 3174 William S. White building will be closed from 8am to 2pm for testing. At 2pm the lab and helpdesk will reopen for use. All other open labs will be open normal hours and the ITS Helpdesk located in 206 MSB will

ITS System Update

Posted by & filed under ITS Support, Network Announcements.

Dear Campus Community, On September 4th, 2016 at approximately 7:30am, ITS technicians discovered a critical system failure of our primary and backup time servers. These times servers are responsible for syncing all systems to the current date and time, and this failure caused many services to become unusable including: Banner, SIS, Blackboard and the main