Network Resources Down January 25, 2008
Posted by turnip in : Known Problems, News , add a commentLast night during our weekly maintenance window ITS experienced a significant failure of one of the servers which provides departmental drive (I:\ drive), O: drive, MACPUB, and PCPUB (L: drive) support. This system has a failover and when we switched to the failover system it failed as well. Technicians have been working to restore the server since 11:30 PM last night. We expect to have it back online before noon today. We apologize for any inconvenience this may cause you. Thank you for your patience and understanding.
ITS Helpdesk
New Helpdesk Staff January 15, 2008
Posted by turnip in : General, News , add a commentI would like to take a few minutes to welcome three new Helpdesk staff to the ITS team. Daniel Crain, Zachary Powers, and Richard Orman started this semester and have endured the first two weeks of the semester excellently. With over 500 calls the first week of class they are all learning quickly and have already used their previous knowledge to overcome several challenges. They will continue to be excellent assets to the Helpdesk team. Please take a moment if you stop by the Helpdesk and say “Hi.”
Thank you,
Mark Turnpaugh
ITS Helpdesk Coordinator
University of Michigan Flint
Phishing Scam, Re: Verify Your Umflint Email Account Now, January 15, 2008
Posted by jepolida in : News , add a commentDear User Community,
It appears that it did not take long for the email phishers to target our campus once they targeted Ann Arbor. If you received the message below please DO NOT respond to it, just delete it. This was not sent by anyone in ITS nor will anyone from ITS ask for your account information in an email and we are certainly not deleting anyone’s accounts.
Scott Arnst
Director of I.T.S.
—–Original Message—–
From: accountupgrade@umflint.edu [mailto:accountupgrade@umflint.edu]
Sent: Sunday, January 13, 2008 10:25 PM
To: undisclosed-recipients
Subject: VERIFY YOUR UMFLINT EMAIL ACCOUNT NOW
VERIFY YOUR UMFLINT EMAIL ACCOUNT NOW
Dear Umflint Account Owner,
This message is from umflint messaging center to all umflint email account owners. We are currently upgrading our data base and e-mail account center. We are deleting all umflint email account to create more space for new accounts.
To prevent your account from closing you will have to update it below so that we will know that it’s a present used account.
CONFIRM YOUR EMAIL IDENTITY BELOW
Email Username : ……… …..
EMAIL Password : ……………
Date of Birth : …………….
Country or Territory : ……….
Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.
Thank you for using umflint!
Warning Code:VX2G99AAJ
Thanks,
umflint Team
umflint.edu BETA
Extended Hours for the New Semester January 3, 2008
Posted by jepolida in : General , add a commentWe would like to welcome everyone back from break. We hope everyone had a nice holiday.
For the first two weeks of the semester, the ITS HelpDesk will be extending its hours to 8:00am to 8:00pm, Monday through Friday. On Monday, January 21st, we will return to our normal schedule: 8:00am-5:00pm on Monday/Wednesday/Friday and 8:00am-6:30pm on Tuesday/Thursday.
This change only applies to the main branch of the ITS HelpDesk at 207 Murchie Science Building, the satellite ITS HelpDesk at 3174 William S. White Building hours will remain the same: 8:00am-Noon, Monday through Friday.
