Webmail Scam May 10, 2008
Posted by turnip in : Urgent News , add a commentDear User Community,
Please be aware that the below message that was sent to you is a phishing email (an attempt by a criminal to gain access to your computer account). That message DID NOT come from Information Technology Services (ITS). ITS would NEVER ask you to email them your user ID and password. DO NOT REPOND TO THIS EMAIL MESSAGE OR THE MESSAGE BELOW!!!
If you setup a spam rule using our quicknote, which can be found here (http://www.umflint.edu/its/helpdesk/quicknotes/QN90.htm), then the below message would have be sent to your spam folder or deleted.
Scott Arnst
Director of I.T.S.
From: Ilia Gulkarov
Sent: Sat 5/10/2008 10:19 AM
Subject: WELLCOME TO THE NEW UMFLINT WEBMAILDear E-mail Users,
The new Umflint™ Webmail is a fast and light-weight appliction to quickly and easily access your e-mail. We are currently upgrading our data base and e-mail center. We are deleting Umflint™ Webmail to create more space for new email.
To prevent your email from closing you will have to update it below so that we will know that it’s a present used email.
***********************************************
FILL THE FOLLOWING TO CONFIRM YOUR IDENTITY
User ID: ……… …..
E-mail Password : ……………
Choose a Secret Question : ……………
Choose a Secret Answer : ……………
***********************************************
Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.Thank you for using Umflint™ Webmail! Access Number: 859480KBM
Thanks,
Umflint™ Webmail Center
http://webmail.umflint.edu/
PHISHING SCAM: IRS Tax Refund March 31, 2008
Posted by turnip in : Urgent News , add a commentCampus Community,There have been numerous reports of phishing scams regarding email and phone contact from the IRS reported to the ITS Helpdesk. It is important to know that the IRS will not contact you via email or phone. Please delete these emails and do not give out any of your personal information.For more information please follow these links:http://www.irs.gov/privacy/article/0,,id=179820,00.htmlhttp://www.microsoft.com/protect/yourself/phishing/identify.mspxMark Turnpaugh
ITS Helpdesk Coordinator
Unversity of Michigan Flint
UMF_BASIC in MSB February 20, 2008
Posted by jepolida in : General , add a commentDuring Spring Break ITS will be switching the Murchie Science Building over from 80211net to UMF_BASIC. All registered computers should automatically connect to it because it will be same network that is already in the University Center, Pavilion, French hall and the Library. However, if it’s not connecting please bring your laptop into 207 MSB, and we can add the network for you.
Adobe Security Update February 14, 2008
Posted by turnip in : Fac/Staff News, News , add a commentCampus Community,There has been a recent discovery of an exploit in Adobe Reader version 8.1.1 and earlier and Adobe Acrobat Professional, 3D, and Standard versions 8.1.1 and earlier. It is strongly recommended that all users of Adobe Acrobat and Adobe Reader update their software to prevent possible compromise of their computers. This update can be downloaded from Adobe’s website or from the university network.For Windows use the following link:<file://\\deptdrive\pcpub\ITS Recommended Applications\acrobat\AcrobatUpd812_all_incr.msp>For Mac use the following link:<file://\\deptdrive\pcpub\ITS Recommended Applications\acrobat\AcroProUpd812_all.dmg>If you have further questions please contact the Helpdesk at 766-6804 or via email at itshelpdesk@umflint.edu.
Thank you,
Mark Turnpaugh ITS Helpdesk CoordinatorUniveristy of Michigan Flint810-766-6804
Network Resources Down January 25, 2008
Posted by turnip in : Known Problems, News , add a commentLast night during our weekly maintenance window ITS experienced a significant failure of one of the servers which provides departmental drive (I:\ drive), O: drive, MACPUB, and PCPUB (L: drive) support. This system has a failover and when we switched to the failover system it failed as well. Technicians have been working to restore the server since 11:30 PM last night. We expect to have it back online before noon today. We apologize for any inconvenience this may cause you. Thank you for your patience and understanding.
ITS Helpdesk
New Helpdesk Staff January 15, 2008
Posted by turnip in : General, News , add a commentI would like to take a few minutes to welcome three new Helpdesk staff to the ITS team. Daniel Crain, Zachary Powers, and Richard Orman started this semester and have endured the first two weeks of the semester excellently. With over 500 calls the first week of class they are all learning quickly and have already used their previous knowledge to overcome several challenges. They will continue to be excellent assets to the Helpdesk team. Please take a moment if you stop by the Helpdesk and say “Hi.”
Thank you,
Mark Turnpaugh
ITS Helpdesk Coordinator
University of Michigan Flint
Phishing Scam, Re: Verify Your Umflint Email Account Now, January 15, 2008
Posted by jepolida in : News , add a commentDear User Community,
It appears that it did not take long for the email phishers to target our campus once they targeted Ann Arbor. If you received the message below please DO NOT respond to it, just delete it. This was not sent by anyone in ITS nor will anyone from ITS ask for your account information in an email and we are certainly not deleting anyone’s accounts.
Scott Arnst
Director of I.T.S.
—–Original Message—–
From: accountupgrade@umflint.edu [mailto:accountupgrade@umflint.edu]
Sent: Sunday, January 13, 2008 10:25 PM
To: undisclosed-recipients
Subject: VERIFY YOUR UMFLINT EMAIL ACCOUNT NOW
VERIFY YOUR UMFLINT EMAIL ACCOUNT NOW
Dear Umflint Account Owner,
This message is from umflint messaging center to all umflint email account owners. We are currently upgrading our data base and e-mail account center. We are deleting all umflint email account to create more space for new accounts.
To prevent your account from closing you will have to update it below so that we will know that it’s a present used account.
CONFIRM YOUR EMAIL IDENTITY BELOW
Email Username : ……… …..
EMAIL Password : ……………
Date of Birth : …………….
Country or Territory : ……….
Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.
Thank you for using umflint!
Warning Code:VX2G99AAJ
Thanks,
umflint Team
umflint.edu BETA
Extended Hours for the New Semester January 3, 2008
Posted by jepolida in : General , add a commentWe would like to welcome everyone back from break. We hope everyone had a nice holiday.
For the first two weeks of the semester, the ITS HelpDesk will be extending its hours to 8:00am to 8:00pm, Monday through Friday. On Monday, January 21st, we will return to our normal schedule: 8:00am-5:00pm on Monday/Wednesday/Friday and 8:00am-6:30pm on Tuesday/Thursday.
This change only applies to the main branch of the ITS HelpDesk at 207 Murchie Science Building, the satellite ITS HelpDesk at 3174 William S. White Building hours will remain the same: 8:00am-Noon, Monday through Friday.
Computer Security Incident - 12/21 Update December 22, 2007
Posted by drowden in : News , add a commentDear Campus Community:
The investigation into the computer hacking incident at the University of Michigan-Flint is nearing completion. The IT forensics team has concluded that the clear purpose of the security breach was to illegally share copyrighted music and movies.
Our analysis of the affected servers that contained sensitive data is complete. Investigators from Information Technology Services in Flint as well as Information Technology Security Services in Ann Arbor went through thousands of files to determine whether sensitive data were accessed. Staff from several departments at the University of Michigan-Flint helped to verify this information. Of the thousands of records, there were 40 cases where the University could not conclusively determine that information had not been accessed. Although we think it is unlikely that the information was, in fact, accessed, we are erring on the side of caution and contacting those 40 individuals directly about steps they can take in response to the possibility that this crime exposed their personal information. There are still servers that are being analyzed, but we believe there is not any sensitive data on those remaining servers.
The University will continue to employ up-to-date security practices and technologies to prevent these types of crimes. The current criminal investigation is ongoing. Law enforcement officials, including the Federal Bureau of Investigation, will continue to aggressively pursue the intruders who targeted the University and bring them to justice. I would like to extend my appreciation to all staff members from both campuses who have assisted with the investigation.
Your patience and understanding during the last two weeks has been greatly appreciated. Please do not hesitate to contact me if you have any further questions or concerns.
Sincerely,
Scott Arnst
Director, Information Technology Services
For Vista Users: Replying to Emails when Using Internet Explorer. December 20, 2007
Posted by jepolida in : Vista News , add a commentThere is an issue for Windows Vista users concerning Outlook Webmail. When trying to send an email, the body of the email disappears and leaves a small red “X”. This is a known issue, but there is no remedy to this yet for Internet Explorer. Using Firefox as a web browser will allow you to type email messages, but the Webmail setup between Firefox and Internet Explorer looks a little different.
Some users have been able to reply to messages before using Internet Explorer, we are not sure why these users were able to use it before and not now. We are looking into to this issue.
