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ITSHelpdesk will be closed over Nov. 27 through Nov. 29 November 10, 2008

Posted by jepolida in : General , add a comment

All ITSHelpdesk offices will be closed Nov. 27 through Nov. 29 for Thanksgiving break. The Housing office will be open Sunday, Nov. 30, to Housing students and business will resume as normal on Monday, Dec. 1.

Picture ID Is Now Mandatory November 6, 2008

Posted by jepolida in : General, Urgent News , add a comment

ITS Helpdesk must now see a picture ID before doing any work on your computer or your account.  We are sorry for the complication, but we feel it is a necessary step in maintaining account security.

A student ID card or drivers license are acceptable forms of ID.

URGENT: Microsoft Security Updates October 23, 2008

Posted by turnip in : Blogroll , add a comment

Dear Campus Community,

 

Microsoft has released a critical update for the following Windows products:

 

Windows XP

Windows server 2000

Windows server 2003

 

These software versions contain a vulnerability that could allow an attacker to remotely run arbitrary code on the system.

ITS is pushing out the update now to all of your office computers as well as the ITS servers. We are going to start rebooting our servers immediately. Please save any documents you are working on immediately. Once the patch is installed you will have to reboot your computer. It is imperative that you do this as soon as possible. If you have a PC/Server that you are responsible for (including those you may have at home) please apply this patch as soon as possible. If you do not receive a “reboot” notice in the next hour from your computer, which is an indication that the patch has been installed, you can obtain the update by running windows update, or by downloading the update from Microsoft’s website at:

 

 http://www.microsoft.com/technet/security/Bulletin/ms08-067.mspx

 

Thank you,

 

Information Technology Security Services

University of Michigan - Flint

Phishing Emails, ITS Will Never Ask For Passwords August 5, 2008

Posted by jepolida in : Fac/Staff News, General, News , add a comment

This was brought to our attention; the sender is in no way affiliated with the University of Michigan Flint. Please remember, ITS will never ask for your password. If you have received this email, or any like it, please delete it and do not respond to it in any way. The university does its best to keep emails like this from getting through, but once in a while one will manage to circumvent our spam filters.

 ATTENTION: EDU WEBMAIL SUBSCRIBER:This mail is to inform all our {EDU WEBMAIL} users that we will be upgrading our site in a couple of days from now. So you as a Subscriber of our site you are required to send us your Email account details so as to enable us know if you are still making use of your mail box. Further informed that we will be deleting all mail account that is not functioning so as to create more space for new user. so you are to send us your mail account details which are as follows:*

User name:
*Password:

Failure to do this will immediately render your email address deactivated from our database.

 Your response should be send to the following e-mail address.

 Your Admin Manager: *************

Yours In Service.

Mr Amaranth Wilson

Beware of Links in E-Mail That Spread Viruses July 11, 2008

Posted by drowden in : Urgent News, Virus Alert , add a comment

Have you ever received an email one of the following subject lines?

  • You’ve received a greeting card from a admirer!
  • You’ve received a greeting card from a class-mate!
  • You’ve received a postcard from a colleague!
  • You’ve received a postcard from a family member!
  • You’ve received an ecard from a friend!
  • You’ve received an ecard from a mate!
  • Someone sent you an ecard!

    • According to Bruce Burrell, leader of the U-M Virus Busters, everyone should think twice before clicking any link in these messages.  Even though there are many hoax emails circulating that warn about an increase in these types of ecard virus threats, Bruce advises that this is a real problem.  The email messages themselves do not contain the virus, so they pass through the anti-virus filters on campus.  The problem can happen when you click on any link that is contained in the message body and go to a website that is either running identity theft (”phishing”) scams or is set up to transfer Trojan horse viruses and other malware onto your computer.

    Bruce recommends keeping your anti-virus software up-to-date and to use caution when clicking links in email messages–if you can verify that the email is from a legitimate source, it is still better to copy and paste the URL from the message into your web browser.  For full details, please visit:  http://www.itd.umich.edu/news/2007fall/09102007.html

    SPSS Software Update July 3, 2008

    Posted by turnip in : Fac/Staff News, General, News , add a comment

    Attention SPSS Users:

    SPSS has dropped support for all versions 14 and older which forces us to upgrade. All ITS computer labs will be upgraded to SPSS 16 July 26th, 2008.  SPSS 14 will be discontinued on Thursday, July 31st, 2008. We will send individual computer installation instructions as soon as we have the licensing secured. We apologize for the short notice and appreciate your patience with this process.

    For questions or concerns please contact the ITS Helpdesk by phone at 810-766-6804 or by e-mail at itshelpdesk@umflint.edu.

    Webmail Scam May 10, 2008

    Posted by turnip in : Urgent News , add a comment

    Dear User Community, 

    Please be aware that the below message that was sent to you is a phishing email (an attempt by a criminal to gain access to your computer account). That message DID NOT come from Information Technology Services (ITS). ITS would NEVER ask you to email them your user ID and password. DO NOT REPOND TO THIS EMAIL MESSAGE OR THE MESSAGE BELOW!!!

     If you setup a spam rule using our quicknote, which can be found here (http://www.umflint.edu/its/helpdesk/quicknotes/QN90.htm), then the below message would have be sent to your spam folder or deleted. 

    Scott Arnst

    Director of I.T.S.  

    From: Ilia Gulkarov
    Sent: Sat 5/10/2008 10:19 AM
    Subject: WELLCOME TO THE NEW UMFLINT WEBMAILDear E-mail Users,
     
     The new Umflint™ Webmail is a fast and light-weight appliction to quickly and easily access your e-mail. We are currently upgrading our data base and e-mail center. We are deleting Umflint™ Webmail to create more space for new email.

     To prevent your email from closing you will have to update it below so that we will know that it’s a present used email.

    ***********************************************
    FILL THE FOLLOWING TO CONFIRM YOUR IDENTITY
    User ID:        ……… …..
    E-mail Password : ……………
    Choose a Secret Question : ……………
    Choose a Secret Answer   : ……………
    ***********************************************

     Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.Thank you for using Umflint™ Webmail! Access Number:  859480KBM

    Thanks,
    Umflint™ Webmail Center
    http://webmail.umflint.edu/

    PHISHING SCAM: IRS Tax Refund March 31, 2008

    Posted by turnip in : Urgent News , add a comment

    Campus Community,There have been numerous reports of phishing scams regarding email and phone contact from the IRS reported to the ITS Helpdesk. It is important to know that the IRS will not contact you via email or phone. Please delete these emails and do not give out any of your personal information.For more information please follow these links:http://www.irs.gov/privacy/article/0,,id=179820,00.htmlhttp://www.microsoft.com/protect/yourself/phishing/identify.mspxMark Turnpaugh
    ITS Helpdesk Coordinator
    Unversity of Michigan Flint

    UMF_BASIC in MSB February 20, 2008

    Posted by jepolida in : General , add a comment

    During Spring Break ITS will be switching the Murchie Science Building over from 80211net to UMF_BASIC. All registered computers should automatically connect to it because it will be same network that is already in the University Center, Pavilion, French hall and the Library. However, if it’s not connecting please bring your laptop into 207 MSB, and we can add the network for you.

    Adobe Security Update February 14, 2008

    Posted by turnip in : Fac/Staff News, News , add a comment

    Campus Community,There has been a recent discovery of an exploit in Adobe Reader version 8.1.1 and earlier and Adobe Acrobat Professional, 3D, and Standard versions 8.1.1 and earlier. It is strongly recommended that all users of Adobe Acrobat and Adobe Reader update their software to prevent possible compromise of their computers. This update can be downloaded from Adobe’s website or from the university network.For Windows use the following link:<file://\\deptdrive\pcpub\ITS Recommended Applications\acrobat\AcrobatUpd812_all_incr.msp>For Mac use the following link:<file://\\deptdrive\pcpub\ITS Recommended Applications\acrobat\AcroProUpd812_all.dmg>If you have further questions please contact the Helpdesk at 766-6804 or via email at itshelpdesk@umflint.edu.

    Thank you,

     Mark Turnpaugh ITS Helpdesk CoordinatorUniveristy of Michigan Flint810-766-6804

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