Microsoft Lync has many new features including screen sharing and video chat.

Top Lync Features:

• Chat, Voice, and Video communication options
• Lync Meetings
• Desktop/Application Sharing abilities

Dennese Bandyk, the campus trainer, will also be holding two brown-bag sessions on Tuesday and Wednesday, May 7th and 8th to show some of the features of Microsoft Lync.  Please watch your email for more information or contact the ITS Helpdesk for more information.

You may also discover more information on Microsoft Lync and all of its features by visiting http://www.umflint.edu/helpdesk/perm/microsoft-office/microsoft-lync/.

If Lync is not automatically installed on your University computer you may manually install it by running the following file on Monday, May 13^th, 2013: L:\ITS Recommended Applications\Lync2010\InstallLync.cmd.

First, if you have already tried to connect you will need to do a little housekeeping.  Check the Troubleshooting section at the bottom of this post for more info, then come back to the top to set it up correctly.

Now Let’s get your Chromebook connected.

In the lower right corner of your screen click on the wireless icon located in the status area.

From the menu that pops up, click Settings.

The settings tab will open in Chrome.

From the settings menu, under Internet connection. Click Wi-Fi network and then click MWireless.

The MWireless  connection dialog will pop up, from here check the Automatically connect to this network box, then click Connect.

The Join Wi-Fi network dialog box will pop up.  Adjust the settings in the box to the following:

1. EAP method: PEAP
2. Phase 2 Authentication: Automatic
3. Server CA certificate: Default
4. User certificate: None installed
5. Identity: your_uniqname@umflint.edu
6. Password: your_LAN_password
7. Anonymous identity: Leave this blank
8. Check the Save identity and password box
9. Uncheck the Share this network with other users box

When you are finished click Connect.

It will take a couple of minutes to connect, this is because of the way the Chromebook interacts with our networks. After a couple of minutes, if you click on the wireless icon in the status area, you will see that you are now connected to the MWireless network.

Try visiting some websites to make sure everything is working correctly.

Troubleshooting

Problem 1: If you already tried to connect you will need to remove the MWireless network from the list of preferred networks.  To do this follow these steps:

1. Go to Settings
2. Click WiFi Networks
3. Click Preferred Networks
4. Click the X next to MWireless
5. Head back to the top of this post and follow the instructions

Problem 2: You MUST add the MWireless network from the settings page because when you do, you are offered a check box to “Automatically connect to this network” and THIS MUST BE CHECKED.

If you are still having problems please stop by the ITS Helpdesk at 206 MSB and we will work with you to try to get your Chromebook connected.

For faculty, staff, and students the new wireless name will be “MWireless”, for guests the new name will be “MGuest”. The legacy names, “UMF_Secure” and “UMF_Guest”, will no longer be available anywhere on campus.

The wireless administrator will also be available Wednesday May 1st in the MSB 2^nd floor Helpdesk (206 MSB) to connect any devices users need assistance with.

To Connect to MWireless:

Phones and Mobile Devices - simply scan and choose the “MWireless” connection. Enter username as “name@umflint.edu” and password.  (If prompted to accept a certificate, simply accept it.)

Windows Laptop devices not owned by the University  - follow the Helpdesk quicknote for connecting to MWireless.  Link to quicknote http://www.umflint.edu/helpdesk/perm/windows/configuring-windows-windows-7-or-vista-to-access-mwireless-wireless-networkWindows 8 quicknote coming soon!

Apple/Mac Laptop devices not owned by the University  - follow the Helpdesk quicknote for connecting to MWireless.  Link to quick http://www.umflint.edu/helpdesk/perm/macintosh/configuring-mac-os-leopard-and-snow-leopard-to-access-the-mwireless-wireless-network/

For any device not listed above or if your device is owned by the University (meaning it is a Windows machine joined to the domain) please contact the ITS Helpdesk.

Thank You,

Jeff Kenas and Harvey Sherman
Information technology Services
University of Michigan – Flint

New Students: Please be sure to bring your Government Issued Picture ID alone with the make, model, and license plate number for your vehicle to receive your student ID and parking permit.

Returning Students who Already have a Parking Permit: Please bring your Mcard and Parking Permit to receive your validation sticker.

For faculty, staff, and students the new wireless name will be “MWireless”, for guests the new name will be “MGuest”. The legacy names, “UMF_Secure” and “UMF_Guest”, will no longer be available anywhere on campus.

To Connect to MWireless:

Phones and Mobile Devices - simply scan and choose the “MWireless” connection. Enter username as “name@umflint.edu” and password.  (If prompted to accept a certificate, simply accept it.)

Windows Laptop devices not owned by the University  - follow the Helpdesk quicknote for connecting to MWireless.  Link to quicknote http://www.umflint.edu/helpdesk/perm/windows/configuring-windows-windows-7-or-vista-to-access-mwireless-wireless-networkWindows 8 quicknote coming soon!

Apple/Mac Laptop devices not owned by the University  - follow the Helpdesk quicknote for connecting to MWireless.  Link to quick http://www.umflint.edu/helpdesk/perm/macintosh/configuring-mac-os-leopard-and-snow-leopard-to-access-the-mwireless-wireless-network/

For any device not listed above or if your device is owned by the University (meaning it is a Windows machine joined to the domain) please contact the ITS Helpdesk.

The wireless administrator will also be available Wednesday May 1st in the MSB 2^nd floor Helpdesk (206 MSB) to connect any devices users need assistance with.

The ITS department would like to thank everyone for their cooperation during the installation, we expect the upgrade to improve the wireless experience for all users in this building.

Thank You,

Jeff Kenas and Harvey Sherman
Information technology Services
University of Michigan – Flint

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In recent months the ITS open labs have switched to using new automatic staplers. We did this for multiple reasons the main two being that these staplers are heavy duty and will last much longer and the second being that they are high capacity. The new staplers are built to last and are very strong; they can staple through as many pages as you can fit in the slot (55-65) and will do it neatly. These staplers rarely jam and hold around 5000 staples so you will hardly ever notice it empty or jammed.

Another great feature of these staplers is the depth adjustment lever. It is a red slider located on the side of the stapler.  ITS has marked an optimal depth but it can be adjusted by sliding the lever either forward or back. If you choose to adjust the depth please return the slider to the marked line when you are finished.  You should also check that the red slider is on the marked line before stapling to ensure a great looking staple job. To make for ease of use we have also drawn on a line for where to line up the left edge of the paper, doing so places a staple in the optimum spot for most people.

While these staplers are much more durable they may fail or jam from time to time, as any mechanical device does.  Please do not hesitate to contact the ITS Helpdesk if you are ever having any trouble with the staplers in any of our labs.

ITS Helpdesk Contact Information:
itshelpdesk@umflint.edu
810-766-6804

Microsoft Lync has many new features including screen sharing and video chat.

• Top Lync Features:
• Chat, Voice, and Video communication options
• Lync Meetings
• Desktop/Application Sharing abilities

ITS will also be holding two brown-bag sessions on Tuesday and Wednesday, May 7th and 8th to show some of the features of Microsoft Lync.  Please watch your email for more information or contact the ITS Helpdesk for more information.

You may also discover more information on Microsoft Lync and all of its features by visiting http://www.umflint.edu/helpdesk/perm/microsoft-office/microsoft-lync/.

If Lync is not automatically installed on your University computer you may manually install it by running the following file on Monday, May 13^th, 2013: L:\ITS Recommended Applications\Lync2010\InstallLync.cmd.

What is a Quicknote?

A quicknote provides step-by-step instructions, in most cases including images and/or video.  ITS provides Quicknotes on many common technology questions that are supported by ITS.  To access the quicknotes please visit www.umflint.edu/helpdesk and look in the bottom right panel for the quicknote categories.

Which Quicknotes have videos?

As of today two of our most common quicknote topics have videos.

• Windows 7 Wireless Configuration: http://www.umflint.edu/helpdesk/perm/windows/configuring-windows-windows-7-or-vista-to-access-mwireless-wireless-network/
• SIS Proxy Access: http://www.umflint.edu/helpdesk/perm/sis-proxy-access/video-assistance-for-sis-proxy-access/

What videos are coming?

ITS is currently working on a number of videos for our quicknotes including VPN, printing from a wireless device, and changing your university LAN password.

Do you have a suggestion for a video?

ITS would love to hear what you would like to see video’s for.  Please submit your video ideas to the ITS Helpdesk through our Contact Us form located here: http://www.umflint.edu/helpdesk/contact-us/

Riverfront Residence Hall – Room 2401

In today’s Thursday Highlight we are going to talk about the first 24-hour lab available to UM-Flint students, faculty, and staff in Riverfront Residence Hall 2401.

While Riverfront 2401 is not located in a campus building it is located close to campus in Riverfront Residence Hall on the second floor with the School of Management.  Riverfront 2401 is available for use by students, faculty, and staff with a uniqname and LAN password.  Printing credits for use with ITS printers in this lab are provided to registered students only, all other users will need to purchase print credits through http://www.umflint.edu/its/store.

What hardware is available in Riverfront 2401?

• 30 – Windows 7 Machines
• 2 – Mac OSX Desktops
• 1 – ADA Compliant Station with Scanner
• 1 – Black and White Printers
• 1 – Color Printer
• Computer Lounge with 2 study chairs.

How do I access Riverfront 2401?

• Riverfront 2401 is available for use 24 hours a day 7 days a week with a valid Mcard.
  • Your Mcard will be required for access to the Riverfront building as well as access to the 2401 lab.

What do I do if I need help while using the Riverfront 2401 lab?

• There is a phone available by the stapler in Riverfront 2401 lab. If you are in need of assistance while using the Riverfront 2401 lab you may use this phone to call 66804 and speak with a Helpdesk technician Mon-Fri 7am-1am and Sat-Sun 9am-1am. If necessary a Helpdesk technician will place a ticket for any hardware problems.
  • If you are having problems with an application or if you are in need of assistance with an application please visit MSB 206 or WSW 3174.

If you have further questions about Riverfront 2401 or the services offered by the ITS Helpdesk in MSB 206 or WSW 3174 please feel free to comment below, email us at itshelpdesk@umflint.edu, or call us at 810-766-6804.

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There are 24 Papercut print stations available on campus, four of which are color printers.  At the beginning of each semester all registered students get 400 print credits to be used at any Papercut print station on campus. This means every registered student has the ability to print up to 400 black and white pages. Every color print uses 6 credits per page which means a student can print up to 66 color pages before needing to add print credits.

If a student uses all 400 credits given to them at the beginning of the semester they also have the ability to purchase more credits for their account. For every five dollars 100 print credits are added to their account. For students that are interested in adding print credits to their account, they can do so through SIS.

To Add Credits:

• Login to SIS
• Click Personal Information
• Click My Campus Computer Account
• Click Add Papercut Pages

This method does not require immediate payment.  You will be required to pay for any credits added at the cashier’s office before the end of the current semester.  This option adds the pages to your print account immediately.

The best news that has come recently is students’ print credits roll over to the next semester. Print credits will rollover from fall to winter, winter to spring, and spring to summer. At the end of the summer semester all print credits are reset back to zero.

For those alumni, faculty, or staff who are interested in printing at the university, can add print credits to their account online as well. Alumni, faculty, and staff interested in adding print credits to their account can do so through www.umflint.edu/its/store.

To Add Credits:

• Navigate to www.umflint.edu/its/store in any browser
• Click “Click here to request Papercut Funds”
• Follow the on screen instructions

This method requires a credit or debit card, cash purchases need to go through 905 NBC during normal business hours. Any Papercut credit purchases for alumni, faculty, or staff will be added within 30 minutes Monday-Friday between 8am and 4:30pm. Credits purchased outside of these hours will be added the next business day.

More information on print credits, Papercut printers, and printing from the web is available here: http://www.umflint.edu/helpdesk/perm/category/printing/