Temporary Changes to Riverfront Wireless Services – October 16th

On Thursday, October 16th ITS will be temporarily disabling the MWireless network currently available to the 2nd floor of the Riverfront Residence Hall. At that time, any and all devices requiring the MWireless network in this area will need to be reconfigured for connection to the eduroam network. The MWireless network will be restored the next day, Friday, October 17th.

To configure your device for the eduroam network, please see the instructions listed at the links below.

Windows Vista/7: https://helpdesk.umflint.edu/customer/portal/articles/1620716-configuring-windows-7-or-vista-to-access-eduroam-wireless-network

Windows 8: https://helpdesk.umflint.edu/customer/portal/articles/1621556-configuring-windows-8-to-access-eduroam-wireless-network

Mac OSX: https://helpdesk.umflint.edu/customer/portal/articles/1620136-configuring-mac-osx-to-access-eduroam-wireless-network

If you have any questions or concerns, or require assistance configuring your device, please contact the ITS Helpdesk by phone at 810-766-6804 opt. 1. or by email at ITSHelpdesk@umflint.edu.

Posted in Uncategorized

Network Maintenance TONIGHT – 6:00pm

Campus Community,

Due to the network slowness the last couple days ITS will be performing emergency network maintenance today at 6:00PM. Connection to campus resources such as Blackboard, SIS, and Outlook should not be affected during this time.   No total outages are expect but there may be a few seconds of downtime as we bring other resources online to try and fix the issue.

Thank you,

ITS Network Team 

Posted in Network Announcements

New Service from ITS: Video Conferencing

Video Conferencing powered by Blue Jeans

Connect with collaborators and meeting attendees from across the world without worrying about compatibility of software and hardware platforms and devices using a new videoconferencing service offered by Information and Technology Services (ITS), Blue Jeans.

Blue Jeans is a cloud-based solution that delivers high-resolution telepresence videoconferencing, content sharing, and real-time video sharing. Blue Jeans is available free-of-charge to all faculty and staff members at U-M in Ann Arbor, Dearborn, and Flint, with the ease of a standard U-M sign-on. ITS funded the a 2-year contract, through May 31, 2016, for the service.

 

Blue Jeans Features:

The service makes communication and collaboration easy in situations where everyone cannot be in the same physical space. Here are additional Blue Jeans features:

  • A Blue Jeans user account is needed to schedule, host, or moderate a meeting, but it is not needed to attend or participate in a meeting. That means your meeting participants do not need to set up an account, unlike free options like Google Hangouts.
  • Participants are not limited by the proprietary program or hardware they have available, unlike many videoconferencing systems. Meeting participants can join from a variety of devices, including telephone (voice-only), smartphone, tablet, laptop, or video telepresence systems.
  • Blue Jeans can connect up to 100 endpoints to contribute to one meeting. For comparison, Google Hangouts is able to support 10-15 endpoints.
  • Additional functionalities include: sharing high-resolution documents, images and videos, recording your meeting, and end-to-end encrypted meetings.

 

To learn more about the service and how to register for a Blue Jeans account, visitBlue Jeans Videoconferencing Services at U-M. Information about the use of sensitive data with Blue Jeans technology is available in the Safe Computing Sensitive Data Guide.

 

Learn how others are using Blue Jeans to connect and collaborate around the world in the recently published Record article, “ITS offering new easy-to-use videoconferencing service.”

Posted in ITS Labs and Helpdesk, ITS Support

Changes in ITS Services and Support for August 22nd – Aug 26th

ITS would like to take a moment to outline some changes in our support and services over the next week due to events around campus and lab and printer upgrades.

ITS Helpdesk Support

  • Friday August 22nd
    • Helpdesk support will be phone/email support only from 6pm-10pm.
  • Saturday August 23rd
    • Helpdesk support will be phone/email support only from 10am-Noon and then we will be available by phone/email or in the MSB 206 computer lab from Noon-6pm.
  • Monday August 25th
    • Helpdesk locations in both MSB 206 and WSW 3174 will be open normal hours.

MSB 206 Lab

  • Friday August 22nd
    • Printers will be down for printer upgrades.  Please use printers in the WSW 3174 lab during this time.
    • Lab will close at 6pm due to CRIM festivities. Please utilize the Riverfront lab, Mcard required, after 6pm.
  • Saturday August 23rd
    • MSB computer lab will be open from Noon to 6pm due to CRIM festivities.
  • Monday August 25th
    • Lab will be closed for computer upgrades.  Please utilize one of the other open labs during this time, for a list of labs please visit http://umflint.edu/helpdesk.

French Hall 205 Lab

  • Friday August 22nd
    • Printers will be down for printer upgrades.  Please use printers in the WSW 3174 lab during this time.

ITS Computers in the Library

  • Friday August 22nd
    • Printers will be down for printer upgrades.  Please use printers in the WSW 3174 lab during this time.

WSW 3174 Lab

  • Monday August 25th
    • Printers will be down for printer upgrades.  Please use printers in MSB 206, FH 205, or the Library during this time.

Riverfront Lab

  • Monday August 25th
    • Printers will be down for printer upgrades.  Please use printers in MSB 206, FH 205, or the Library during this time.

If any delays occur in printer installation some printers may be installed on Tuesday August 26th, please watch for signs in the labs for more details. For more information on the printer upgrades please visit our blog: http://blogs.umflint.edu/its/2014/08/19/new-papercut-multifunction-print-stations-coming-to-its-locations/

We apologize for any inconvenience these upgrades and changes may cause you. Please contact the ITS Helpdesk with any questions or concerns you may have during this time.

Posted in ITS Labs and Helpdesk, ITS Support

New Papercut Multifunction Print Stations Coming to ITS Locations

New Papercut Multifunction Print Stations

ITS is proud to announce that we will be implementing Multifunction Print Stations as part of the Papercut service. Installation of these stations will begin on Friday August 22nd and is scheduled to be completed by the end of the day on Tuesday August 26th.

If you have used the 206 MSB lab this summer, you may already have experience with the test model installed there, pictured below.

1New_Printer1-745x300

Print in Black & White or Color from a single printer

Previously, students had to print to either a color printer or a black & white printer.  With the new Multifunction Print Stations, a single printer is capable of printing with either document type. Users will still need to select whether they are printing to the color or black & white portions of the device from the application they are using, but will be able to visit a single printer for both prints.

Card Swipe Login

With the new print stations, users now have the option of either logging in to their accounts manually or simply swiping their Mcard. The first time a given Mcard is swiped, the station may request the user to log in using their LAN credentials to associate the card.

4Card_Swipe4

Copying & Scanning

The print station includes two methods for scanning. The first method is simply placing the pages you wish to scan face down in the scanner portion of the print station, and selecting the scan function from the station.

The second method allows a user to insert a stack of pages into the tray shown below. This method supports double-sided scanning as well as scanning of a larger quantity of documents rapidly.

3Top-Tray3-745x300

These print stations provide two options for scanned documents. Copying (with the option to select the number of copies desired), and scan to email. For security reasons, all scans to email must be emailed to the user performing the scan. When copying, the print station will default to assuming the document is black & white, however this mode can be changed simply via the touch interface to color. Please be aware that copying in color mode will charge your account the same as printing color copies. The print stations also support reducing or enlarging the size of scanned documents prior to print, as well as conversion between single and double sided scanned documents and printed documents.

Please be aware that once installed these new printers will be using the Fall 2014 print allotment.

If you have any questions regarding these new printers, or if you require any assistance using this new system, please contact the ITS Helpdesk by phone at 810-762-3123 opt. 1 or by email at ITSHelpdesk@umflint.edu

Posted in ITS Labs and Helpdesk

Fall 2014 Mcard and Parking Permit Distribution

Fall 2014

Parking Permit and Mcard Distribution

Located on the University Pavilion Stage (Under the ITS Tent)

Fall Hours – September 2nd to 8th

Tuesday, September 2nd, 2014        8:00 a.m. – 7:00 p.m.
Wednesday, September 3rd, 2014        8:00 a.m. – 7:00 p.m.
Thursday, September 4th, 2014        8:00 a.m. – 7:00 p.m.
Friday, September 5th, 2014        8:00 a.m. – 4:00 p.m.
Monday, September 8th, 2014        8:00 a.m. – 7:00 p.m.

Mcard

Please be sure to bring your Government Issued Picture ID along with the
MakeModel, and License Plate Number for your vehicle to receive
your Student ID and Parking Permit.

Returning Students who Already have a Parking Permit:

Please bring your Mcard and Parking Permit to receive your validation sticker.

ITS continues to distribute Mcards, parking permits, and/or validation stickers to students registered for the current semester throughout the semester at the Mcard stations in the open computing labs at 206 MSB and 3174 WSW.

Posted in ITS Labs and Helpdesk, ITS Support, Network Announcements

206 MSB Lab Closing for Upgrades

The 206 MSB ITS Open Lab will be closed on Monday, August 25th.

The lab is being temporarily shut down to allow ITS Staff to upgrade all computers present in the lab.

Please visit another of the ITS Open Labs during this time.

Lab Hours

Riverfront – 24 Hour Swipe Access

3174 WSW – 8am to 5pm

205 FH – 7am to 10PM

Library – 8am to 10pm

In addition, the 205 FH Lab, 206 MSB Lab, and Library Labs will be receiving new papercut printers on Friday, August 22nd

Please be aware these printers will be unavailable during the upgrade.

The 206 MSB Helpdesk will remain open during this process.

We apologize for any inconvenience this may cause

Update: Due to unforeseen circumstances, the lab upgrade has been rescheduled. Please see the above information for the new date

Posted in DCS Projects, ITS Labs and Helpdesk, ITS Support, Network Announcements

Edit: System Restored – Formassembly Outage 8/18/14

EDIT: As of 12:05 today Formassembly has been restored. We apologize for the inconvenience this has caused.

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At the current time, formassembly.umflint.edu is experiencing an outage. All forms utilizing this service are currently offline.

ITS is working to restore this service as soon as possible.

If you have any questions or concerns, please contact the ITS Helpdesk at 810-766-6804 opt 1, or by email at ITSHelpdesk@umflint.edu

Posted in ITS Support, Network Announcements

ITS Helpdesk Phone Outage 8/7/2014

Update: As of 3:00 pm it appears the Helpdesk phones have been restored. Thank you all for your patience.

The ITS Helpdesk is currently experiencing an outage of our phone systems. We are in contact with ITComm in Ann Arbor to resolve this issue.

For immediate assistance, please contact the helpdesk at ITSHelpdesk@umflint.edu or in person at either our 3174 WSW location or 206 MSB location.

We apologize for any inconvenience this may cause.

Posted in ITS Labs and Helpdesk, ITS Support, Network Announcements

ITS Annual Retreat – Wednesday Aug. 6th

Dear Campus Community,

Information Technology Services will be observing its annual retreat on Wednesday, August 6th. The main office in the North Bank Center will be closing at 11:00 am and will remain closed for the rest of the day. The ITS Help Desk will remain open during this time, however they will not be able to sell software or reset employee passwords as it will be staffed by student employees only. Mediated Classroom Services will remain open as well, but it will also only be staffed with student employees.

Scott Arnst

Director of Information Technology Services

University of Michigan – Flint

Posted in ITS Support