ITS Helpdesk Phone Outage

Update: As of 7am this morning, the phones are now operating normally.

Maintenance is currently being performed on the phone system utilized by the ITS Helpdesk. Due to this the ITS Helpdesk is currently unable to answer phone calls. If you require immediate assistance please leave a detailed voicemail at our normal number of 810-762-3123 opt. 1, and your call will be returned. Thank you for your patience in this matter.

Posted in ITS Labs and Helpdesk

Computer Security 101 Exam

From Friday February 6th, 2015 through Monday February 16th, 2015 ITS will conduct a Security 101 campaign. During this timeframe, students, faculty and staff will have the opportunity to take a 10 question quiz on Blackboard to test their knowledge about computer security issues.  Any student, faculty, or staff member who gets all of the questions right will be entered in a drawing to win one of many cool prizes!

The prize drawing will be held on Tuesday February 17th, 2015.  A redraw for all unclaimed prizes will be held on Monday March 9th, 2015.

Prizes will be distributed in the ITS office (905 North Bank Center) during normal business hours (9am-4pm Monday through Friday) starting on Wednesday February 18th, 2015 and continuing through Friday March 6th, 2015.

Disclaimer

  • In order to be eligible to win you must be able to pick up prize in person.
  • Faculty or Staff must take the Faculty/Staff exam, even if you are also a student.
  • Student workers should take the student exam.

Student Prizes

  • MacBook Air 11-inch: 128GB
  • VIZIO E-series E600i-B3 – 60″ Class LED TV
  • Microsoft Xbox One – Assassin’s Creed Unity Bundle 500 GB
  • PlayStation 4 Console
  • NVIDIA SHIELD tablet – tablet – Android 4.4
  • VIZIO S3820W-C0 – sound bar – for home theater – wireless

Faculty/Staff Prizes

  • VIZIO E-series E500I-B1 – 50″ LED TV
  • iPad Air Wi-Fi 32GB – Space Grey
  • Apple TV
  • Sony Cyber-shot DSC-W800 – digital camera
Posted in ITS Labs and Helpdesk

Word With a Nerd – Feb. 4th – UCEN

This session will showcase the array of technology support available to UM-Flint faculty, staff, and students. After a brief overview, participants will have the opportunity to chat with representatives from the Information Technology Services Department (ITS) about any of the following areas:

  • Data Information Management (DIM) – Provides the maintenance and administration of UM-Flint’s central administrative databases.
  • Desktop Computer Services (DCS) – Performs the installation and maintenance of all desktop computers and printers on campus.
  • Helpdesk – Provides support to faculty, staff, and students by phone and on a walk-in basis. They also route issues to the appropriate ITS Unit.
  • Mediated Classroom Services (MCS) – Maintains classroom computer and audio/ visual equipment supporting students, faculty, and staff in the use of multimedia applications for the classroom.
  • Network System Services (NSS) – Develops and maintains network and server infrastructure.
  • Project Management (PM) – Manages multiple IT related projects across campus.
  • Security Services – Provides and supports UM-Flint’s information technology security.
  • Training – Provides group and one-on-one training for various software packages supported on campus (Word, Excel, Powerpoint, etc).
  • Web Services – Provides support for web based applications.

ITS administrative staff will be available to address specific questions or concerns and direct you to the appropriate unit for more information.

Attendees will be entered into a drawing to win an iPad mini!

Registration is available online at go.umflint.edu/nerd or by phone (810) 237-6508.

Wednesday, February 4, 2015
11:30 am – 1:00 pm
Happenings Room, UCEN
Lunch provided

Posted in Publicity Committee

ITS Now Hiring!

ITS is looking to fill a student position in our Mediated Classroom Services (MCS) unit.

MCS provides support for classrooms and computer labs across campus. Duties include support for mediated and computer equipment in person and over the phone, delivery of mobile equipment to scheduled appointments, management of classroom seating, management of MCS resource inventories, and assisting with projects and events as needed.

All applicants must be currently registered students at the University of Michigan – Flint campus and must be able to work at least 10 hours per week. Those interested may work up to 25 hours per week.

If you are interested in this position, or know someone who is, please direct them to the following site for further information: http://umjobs.org/job_detail/105344/mediated_classroom_services_temp

Posted in ITS Labs and Helpdesk, ITS Support

Trouble accessing PEERRS or MyLINC?

As the Winter semester has gotten into full swing, we’d like to take this time to remind new students who are having trouble logging into PEERRS or MyLINC of steps we have created to help get access to those resources.

Be sure to double check that you are signing in with your UMICH password.

The UMICH Password is *NOT* the same password you use to access BlackBoard, UMFlint email or SIS.

To Change/Create a UMICH Password Through SIS:

– Login to SIS (sis.umflint.edu), click Personal Information.
– Click My Campus Computer Account.
– Click Change Ann Arbor (UMICH password) Password.
– Click Create Temporary Password.
– This can take a couple of minutes to process.
– Write down the password provided including all special characters at the beginning or end of the password.
– Click Ann Arbor’s Password Change Page.
– At the prompt enter your uniqname and current UMICH password (the new one that you just generated) and then click the Log In
– Click the link Change Your UMICH Password.
– In the Current Password field, enter your current UMICH password (the one you created and wrote down).
– In the New Password field, enter a new password.
– Retype the new password in the Retype New Password field
– Click Submit. If you enter an acceptable new password the same twice, the password will be changed.
– Once you have successfully changed your password, you will be asked leave a hint to help you remember your password and to select a challenge option. Enter your hint, your challenge question and answer then click Save and Continue.
– After you have successfully completed this, click Logout.

Still can’t log in after using your UMICH password?

Email peerrs@umich.edu with the following information:
– That you are a UM-Flint Student
– Your UMID number
– Your Uniqname
– What you are trying to access

Posted in Did you know?, ITS Support

Banner Maintenance Tonight

Banner maintenance is scheduled for tonight Monday January 12th, 7:00-7:30 pm to work on the intermittent issues users have been experiencing.

The following services will be unavailable during this time:

We apologize for any inconvenience this may cause.

Posted in Uncategorized

Winter 2015 Mcard and Parking Permit Distribution

Winter 2015

Parking Permit and Mcard Distribution

Located on the University Pavilion Stage (Under the ITS Tent)

Winter Hours – January 5th to 9th

Monday, January 5th, 2015 8:00 a.m. – 7:00 p.m.
Tuesday, January 6th, 2015 8:00 a.m. – 7:00 p.m.
Wednesday, January 7th, 2015 8:00 a.m. – 7:00 p.m.
Thursday, January 8th, 2015 8:00 a.m. – 7:00 p.m.
Friday, January 9th, 2015 8:00 a.m. – 4:00 p.m.

Mcard

Please be sure to bring your Government Issued Picture ID along with the
Make, Model, and License Plate Number for your vehicle to receive
your Student ID and Parking Permit.

Returning Students who Already have a Parking Permit:

Please bring your Mcard and Parking Permit to receive your validation sticker.

ITS continues to distribute Mcards, parking permits, and/or validation stickers to students registered for the current semester throughout the semester at the Mcard stations in the open computing labs at 206 MSB and 3174 WSW.

Posted in ITS Labs and Helpdesk

Special Thanksgiving Hours Starting Tomorrow, November 27th

Starting November 27th and through November 30th the following will be the ITS Lab and Hepldesk schedule:

  • Murchie Science Building – Closed
  • William S. White Building – Closed
  • Library – Closed – 27th and 28th
  • Library – Open – November 29th 10am – 6pm
  • Riverfront – 24 hour swipe access

During the holiday break and weekend Riverfront will still be accessible through its Mcard swipe access as per usual.

Please note that normal business hours will resume on December 1st.

If you experience an urgent issue while using the Riverfront ITS Lab please contact the Riverfront Front Desk located on the first floor.

 

Posted in Uncategorized

New U-M Device Security Policy (SPG 601.33)

The university recognizes that members of the university community can be productive and efficient when accessing or maintaining sensitive institutional data from their personally owned devices, such as smart phones, tablets, and laptop computer.

To provide guidance for this use, there is a new U-M policy: Security of Personally Owned Devices That Access or Maintain Sensitive Institutional Data (SPG 601.33).

The policy grants departments the discretion to be more restrictive than the policy.  The University of Michigan-Flint will follow the policy as written with no additional restrictions.

You are permitted to use personally owned devices when working with sensitive university data as long as you properly secure and manage your devices. This minimizes the risk to university data as well as to your own personal information.

To learn more about the policy and about securing your personally owned device(s), see University Data and Personally Owned Devices

ITS will be holding open sessions on campus so that you can come and ask questions about how to properly secure your device and data at the following times:

January 20th 10:00AM – 12:00PM in Michigan Room A (UCEN)
January 21st 2:00PM – 4:00PM in Happenings Room (UCEN)
January 23rd 10:00AM – 12:00PM in in Happenings Room (UCEN)

As always, you should only access or maintain sensitive institutional data when necessary for the performance of your university-related duties and activities. You are expected to take all required, reasonable, and prudent actions needed to ensure the security and retention of sensitive university data.

If you have questions about the use of sensitive university data in your department, please contact your departmental director or supervisor. For more general questions about appropriately securing your device and about sensitive university data, please contact the ITS help desk

Posted in Uncategorized

Office 365 Available FREE through Microsoft

Office 365 is now available FREE through an educational offer from Microsoft. As of November 11th all University of Michigan-Flint faculty, staff, and students are eligible for this offer.  We are also happy to announce that you may now signup using your UM-Flint email address (uniqname@umflint.edu).

Included in this offer from Microsoft is…

  • Office installations on up to 5 Windows or Macintosh computers as well as other mobile devices.
  • Latest version of Word, Excel, PowerPoint, OneNote, Publisher, and Access.
  • Cloud-based storage accessible from anywhere with internet access.

 Please note: No personal data, protected data, or student record data should be stored in this cloud storage at any time.

For assistance signing up please see the quicknote provided here: https://go.umflint.edu/office365

For more information on Office 365 Educational Offer: http://products.office.com/en-us/student/office-in-education

When signing up for Office 365 you, the student or faculty/staff member, are creating a relationship directly with Microsoft and any questions regarding the software, service, or license agreement should be handled directly with Microsoft (1-800-865-9408 or https://support.office.com). The ITS Helpdesk can only assist with general questions on signing up and registering.

As of November 30th, 2014 students at the University of Michigan-Flint will not be eligible to purchase physical Microsoft Office disks through the ITS store, the above Office 365 Educational offer will be replacing this option.

Posted in Uncategorized