Special Thanksgiving Hours

Just a reminder…
The day before Thanksgiving, Wednesday, November 25th, some buildings will have special hours that will limit access to the ITS labs:

Murchie Science Building (206): 7AM-10PM
French Hall (205): 7AM-6PM
Thompson Library (1st to 3rd floors): 8AM-6PM
White Building (3174): 6AM-6PM

The Riverfront computer lab will remain open 24/7 and computers in the Thompson Library will be available from 10AM to 7PM on Saturday, November 28th. All other labs will be closed starting Thursday, November 26th through Sunday, November 29th.

The ITS Helpdesk will be open normal hours Wednesday, November 25th, but will be closed Thursday, November 26th through Sunday, November 29th, for the Thanksgiving holiday.

Posted in ITS Labs and Helpdesk, ITS Support

VOIP Phone Maintenance Saturday

Ann Arbor will be performing VOIP phone maintenance and upgrades Saturday November 14 and 21. The ITS Helpdesk’s ability to provide phone support may be impacted. If you are having issues contacting us by phone, please email us at itshelpdesk@umflint.edu or stop by the 206 MSB Helpdesk in person Saturday 10AM to 6PM. We apologize for any inconvenience this may cause.

Posted in ITS Labs and Helpdesk, ITS Support

3174 WSW Helpdesk Closed Today

The 3174 William S. White building Helpdesk will be closed today. The lab will remain open normal building hours today with Mcard swipe access 6AM-6PM. We apologize for any inconvenience this may cause. If you need technical assistance feel free to stop by 206 Murchie Science Building, call us at 810-762-3123 option 1, or email us at itshelpdesk@umflint.edu.

Posted in Uncategorized

IT Security Tips

October is National Cyber Security Awareness Month, and in recognition we are sharing these cyber security tips with you. Cyber criminals use compromised university accounts to send spam email, commit identity theft, redirect paycheck direct deposits, and more. Follow these tips to protect your information. It’s good for you and the U.

  1. Beware of phishing attempts and email scams

Cyber criminals send frequent fraudulent emails—called phishing emails—to individuals at U-M attempting to steal passwords and more. Be suspicious of any email asking for your password or personal information.

  1. Keep apps up-to-date

New software vulnerabilities are all too frequent. One of the most important things you can do to protect your devices and information is to keep your apps and other software up-to-date. Use automatic updating where you can for your own devices to save yourself time. (Note: ITS pushes most third party patches to computers where the user is logged in i.e. uniquename@umflint.edu and on the campus network. Rebooting your computer will allow the new patches to be applied and should be done at least once a week).  Also set a password, passcode, or PIN for your devices and choose secure settings.

  1. Store sensitive data appropriately

Store sensitive university data in systems designed to protect it and comply with regulations such as HIPAA and FERPA. The interactive Sensitive Data Guide to IT Services makes it easy for you to find secure and compliant services for the types of sensitive data you work with.

  1. Report IT security incidents

If you suspect unauthorized access, loss or exposure of university data, report it. Similarly, if a device you use to work with sensitive university data is lost or stolen, report it.


There is still time to register for U-M’s annual cyber security symposium—Security at University of Michigan IT (SUMIT)—which will be held on the Ann Arbor campus on Thursday, October 22.

Learn more about National Cyber Security Awareness Month Activities at U-M on Safe Computing.

Posted in Uncategorized

206 MSB Lab Renovations UPDATE

Dear Campus Community,

Due to the renovations in the 206 MSB Computer Lab taking slightly longer than expected, the lab will remain CLOSED on Saturday, October 17th.  Renovations should be completed this weekend and the lab should reopen at 7am on Monday morning.  These renovations are only affecting the 206 MSB computer lab and all other labs remain open for their normal hours.  We apologize for any inconvenience this may cause.  If you have any questions, please feel free to contact the ITS Helpdesk at 810-762-3123.


Posted in ITS Labs and Helpdesk

206 MSB Temporary Lab Closure

The 206 MSB Open Computer Lab will be temporarily closed on October 15th and 16th to allow our technicians to make upgrades to the network infrastructure in this area. During this time the ITS Helpdesk attached to 206 MSB will still be open and available to assist users. All other computer labs will still be open for their normal hours. We apologize for any inconvenience this may cause.

If you have any questions or concerns please contact the ITS Helpdesk at ITSHelpdesk@umflint.edu or by phone at 810-762-3123 (Option 1).

Posted in ITS Labs and Helpdesk

Printing, Computing and Lab Usage Tips

With the Fall 2015 semester well underway, ITS would like to share a few tips and reminders to help the student body have a successful term.


General ITS Lab Usage Reminders:

  • When using lab computers, please do not save _any_ of your work to the desktop. Save all of your documents to your H:\ drive. If you are unsure how to do this, please ask a helpdesk technician for assistance. The lab computers will remove locally saved files after 30 minutes. To ensure this does not happen to your final papers, please save them to your H:\ drive!
  • Please be respectful of your neighbors and keep conversations soft-spoken. If you have a phone call, please step into the hallway, as cellphone use is not allowed in the lab.


ITS Lab Printing Tips:

  • Please do not print documents directly from Blackboard, as doing so will most likely result in a failed print job. If you are printing a document posted to Blackboard, please save the file to your H:\ drive first, then open that file from the H:\ drive. This will ensure there are no server related issues associated with printing from Blackboard.
  • If your document doesn’t print while at the printer, before leaving, check to make sure the printer isn’t asking for additional resources. To do this, simply log out and then look at the upper left of the panel. If you see “Jobs require additional resources” your print job needs your attention before it will release.
  • To get your document to print when resources are required:
    • Log in to the printer.
    • Press the Job Status
    • Tap on the Active Jobs
    • Tap on the print job associated with your Uniqname.
    • Tap on Print on Alternate Paper.


BlackBoard Tips:

  • ITS & the Office of Extended Learning strongly encourage the use of Mozilla FireFox with BlackBoard. Due to past instability issues with Internet Explorer and Google Chrome’s abandoning key elements that enable Java to function, we recommend Mozilla FireFox for the best BlackBoard experience.
  • Please remember that if you need help with any assignment, forum post or test item, please contact your Instructor before reaching out to the Office of Extended Learning. OEL is not able to assist with course work items without Instructor permission.
  • If you are taking a test in BlackBoard and only the first question is appearing, please exit out of the test and contact your Instructor for another attempt and follow up with OEL. Ensure you are using Mozilla FireFox. This is a common issue seen with Internet Explorer.


Can’t Login to a Resource:

  • If you find you are unable to login to a resource, you might need your UMICH password instead of your LAN password. Usually you can tell if the site is maintained by Ann Arbor if the web address contains “.umich.edu.” The Ann Arbor campus maintains some resources used here at the University of Michigan-Flint, so if you are unable to access something, it could be the password.
  • To setup your UMICH password, please see umflint.edu/umichpass
  • Some common items you’ll need your UMICH password for are:
    • Accessing Library Resources (Mirlyn)
    • PEERRS Certification (http://my.research.umich.edu/peerrs/)
    • Wolverine Access


Remember, if you have any questions at all don’t hesitate to contact us at 810.762.3123 option 1 or by email at itshelpdesk@umflint.edu. You can also stop by one of our campus locations. We’re always happy to help!

Posted in ITS Labs and Helpdesk, Tech Tips Tagged with: , , , ,

ITS is Hiring

ITS is now hiring! See details at the link below:


Posted in Did you know?

Campus Network Issues (Update)

Campus Community,

We are happy to report that Merit has fully restored the connection to campus and everything should once again be operating as normal.  If you experience any connection issues, please contact the ITS Helpdesk at 810-762-3123 option 1.  We apologize for any inconvenience this may have caused.

Posted in Network Announcements

Campus Network Issues

Campus Community,

Today our internet provider, Merit, has informed us that they are experiencing connection issues with UM-Flint campus and surrounding area.  This may cause computers to not respond or respond slowly when using an external network resource.

Merit has assured us that they are working diligently to fully restore the connection.  We will update campus as soon as we are able to confirm that everything is working normally.

Posted in Network Announcements