Email Outage 6/13/2015

Update: The email problems appear to have been resolved, any queued email in your outbox should now be able to send. If you experience any further issues please do not hesitate to contact us!



ITS is currently experiencing problems with the email system. Our administrators are working to correct this issue as soon as possible, however until the problem is resolved you may find that you are unable to successfully send messages from your UMFlint email account. At this time, receipt of emails from external sources does not appear to be affected. We apologize for any inconvenience this may cause, and will continue to update this page with further developments.

The ITS Helpdesk is still able to send and receive support emails, so long as they originate from an external email. If you have any questions or concerns, or for assistance with other IT issues, please contact us at or by phone at 810-762-3123 option 1.

Posted in Uncategorized

New ITS Service: Lab Anywhere

ITS is pleased to announce the release of a new service to our campus: LabAnywhere

As a part of our ongoing drive to improve our services to the campus community, LabAnywhere has been created to provide off-campus and mobile access to ITS computer lab resources and software. By using this service, users will gain access to many of the common programs provided by the university in our computer labs from virtually any location with a steady internet connection to campus. Not only will this allow students to utilize programs they may otherwise have to purchase out of pocket, but faculty-requested software in the labs will also be deployed to this online lab if the license allows it.

You may access this service by visiting

Detailed instructions for the use of this service are available at

If you have any questions or concerns, or experience any difficulties accessing LabAnywhere, please feel free to contact the ITS Helpdesk at 810-762-3123 option 1.

Posted in ITS Labs and Helpdesk

VPN Login Issues Resolved

The problems with everyone being unable to login to the VPN have been resolved. If you notice any other issues with the VPN system ( or Junos Pulse) please contact the ITS Helpdesk at 810-762-3123 option 1. Thank you all for your patience during this issue.

Posted in Network Announcements

VPN Login Issues

We are currently investigating login issues with the VPN ( and Junos Pulse). We will update campus once we confirm the issue is resolved.

Posted in Network Announcements

Upcoming Temporary Lab Closure: 206 MSB

As a part of the continued renovations to the Murchie Science Building, the 206 MSB ITS Open Lab will be temporarily closing later this semester. This closure is necessary to allow our contractors and technicians to install new data cable for the entire lab. The ITS Helpdesk in 206 will remain open for the majority of this construction, though some closure may be necessary. The current estimate to complete this work is 2 weeks.

Additional updates will be posted here as the dates and times of the closure are finalized.


Posted in ITS Labs and Helpdesk, ITS Support

ITS Trainer Meet & Greet

Tuesday, May 12th, 2015
9:30 a.m. to 10:30 a.m.
Michigan Room A

Facilitated by Dennese Bandyk
Trainer, Information Technology Services

An overview of the training options available to faculty, staff, and student workers will be provided, including:

  • Workshops/classes for university supported  software
  • Personalized training opportunities
  • Explanation of*, an online learning company offering thousands of video courses in software, creative, and business skills

* is available to all faculty and staff free of charge through 2016; temporary staff are not included.

Register online at

Posted in Did you know?

ITS is now hiring!

ITS is currently looking for talented individuals to join our team!

See our openings at:

Posted in ITS Labs and Helpdesk, ITS Support

Spring 2015 Mcard and Parking Permit Distribution

Spring/Summer 2015

Parking Permit and Mcard Distribution

Located on the University Pavilion Stage (Under the ITS Tent)

Spring Hours – May 4th to 5th

Monday, May 4th, 2015 8:00 a.m. – 7:00 p.m.
Tuesday, May 5th, 2015 8:00 a.m. – 7:00 p.m.

Summer Hours – July 1st to 2nd

Wednesday, July 1st, 2015 8:00 a.m. – 7:00 p.m.
Thursday, July 2nd, 2015 8:00 a.m. – 7:00 p.m.


Please be sure to bring your Government Issued Picture ID along with the
Make, Model, and License Plate Number for your vehicle to receive
your Student ID and Parking Permit.

Returning Students who Already have a Parking Permit:

Please bring your Mcard and Parking Permit to receive your validation sticker.

ITS continues to distribute Mcards, parking permits, and/or validation stickers to students registered for the current semester throughout the semester at the Mcard stations in the open computing labs at 206 MSB and 3174 WSW.

Posted in ITS Labs and Helpdesk

Reminder: ITS Lab Survey

Just a reminder to please take the ITS Open Lab Survey at The survey is ongoing until Monday, April 20th, 2015. ITS Wants your opinions so that we can continue to improve our labs and services!

Posted in ITS Labs and Helpdesk

UPDATE: Campus Internet Restored

Due to an accident in the area yesterday, the University lost network connectivity from MERIT, our Internet Service Provider. At approximately 10:20 P.M last night, our internet connection was restored to campus, and within 2 hours of that time all services had returned to normal functionality.

If you were on campus during this downtime, you could reach university services (Email, Blackboard, H and I Drive, etc.) but you could not reach outside resources (Google, Hotmail, etc.). If you were off campus however it was just the opposite and you were unable to reach any University resources.

We apologize for the inconvenience this may have caused and appreciate your understanding while our Internet Service Provider worked hard to return service to the campus community.

If you are still experiencing any problems or have further questions, please contact us at 810-762-3123 (option 1) or by emailing and we will do our best to assist you with any specific problems you may be encountering.

Posted in ITS Support