Helpdesk Emails Delayed

UPDATE: As of this morning, 3/16/2015, it appears the ITS Helpdesk’s ticket system is back to normal. Thank you all for your patience in this matter.

The ITS Helpdesk is currently experiencing severe delays in both sending and receiving emails and ticket notifications through our ticketing system. If you require immediate assistance, please contact the ITS Helpdesk by phone at 810-762-3123 option 1, or stop in to either the 206 MSB or 3174 WSW locations. We apologize for any inconvenience this may cause.

Posted in Uncategorized

Maintenance is Complete…Emergency Department Drive Maintenance Beginning at 6:00pm TODAY (3/20/2015)

UPDATE 3/21/2014 9:45am:

Thank you very much for your patience while we completed this maintenance.  As of now all drives listed below should be available again.

=========================================

 

Campus Community,

ITS needs to perform emergency maintenance on the university department drives this weekend.  This maintenance requires that departmental drives be unavailable beginning at 6:00pm today, 3/20/2015.  We do not have an exact time that the maintenance will finish but are hoping that it will be done sometime Saturday morning.

Drives affected include:

\\deptdrive\asp-frat$

\\deptdrive\banner                               ( N: )

\\deptdrive\dept                                   ( I: , O: )

\\deptdrive\ERS Student Data

\\deptdrive\Implement

\\deptdrive\MACpub

\\deptdrive\PCpub                                 ( L: )

Please close any files you have open before 6:00pm to avoid corrupting your data.  This includes Microsoft Office Documents and Databases, SQL Databases, and other files. If you will need access to any files from the drives listed above please copy the files to an external drive prior to 6pm this afternoon.

ITS apologizes for any inconvenience this may cause.  We will send a follow up email upon completion of the maintenance.

Thank you,

ITS Helpdesk

Posted in Network Announcements

March 10th, 2015 ITS Computer Lab Problem

Update: The ITS Computer labs are now functioning normally. If you experience any further issues of this nature please contact the ITS Helpdesk at 810-762-3123 option 1. Thank you all for your patience in this matter.

 

Campus Community,

 

If you are utilizing one of the ITS computer labs tonight please save often.

 

ITS is currently experiencing a problem with the computers in most of the open labs.  The 206 MSB lab is unaffected.  When using computers in the other labs students should save often as the desktops will occasionally restart unexpectedly.  ITS technicians are working to resolve the problem and all computers should be back to normal tomorrow, Tuesday March 11th.

 

 

The Riverfront 2nd floor computer lab will be unavailable tonight from 12 (midnight) till 1am while we resolve this problem.

 

We apologize for any inconvenience and thank you for your patience.

Posted in ITS Labs and Helpdesk, Network Announcements

Email Slowness

Update: As of 1pm the email system appears to have returned to normal.

ITS is currently experiencing delays in our email systems. Technicians are working to resolve the issue as soon as possible but users may notice emails taking some time to arrive. We apologize for any inconvenience this may cause.

Posted in Uncategorized

ITS Helpdesk Phone Outage

Update: As of 7am this morning, the phones are now operating normally.

Maintenance is currently being performed on the phone system utilized by the ITS Helpdesk. Due to this the ITS Helpdesk is currently unable to answer phone calls. If you require immediate assistance please leave a detailed voicemail at our normal number of 810-762-3123 opt. 1, and your call will be returned. Thank you for your patience in this matter.

Posted in ITS Labs and Helpdesk

Computer Security 101 Exam

From Friday February 6th, 2015 through Monday February 16th, 2015 ITS will conduct a Security 101 campaign. During this timeframe, students, faculty and staff will have the opportunity to take a 10 question quiz on Blackboard to test their knowledge about computer security issues.  Any student, faculty, or staff member who gets all of the questions right will be entered in a drawing to win one of many cool prizes!

The prize drawing will be held on Tuesday February 17th, 2015.  A redraw for all unclaimed prizes will be held on Monday March 9th, 2015.

Prizes will be distributed in the ITS office (905 North Bank Center) during normal business hours (9am-4pm Monday through Friday) starting on Wednesday February 18th, 2015 and continuing through Friday March 6th, 2015.

Disclaimer

  • In order to be eligible to win you must be able to pick up prize in person.
  • Faculty or Staff must take the Faculty/Staff exam, even if you are also a student.
  • Student workers should take the student exam.

Student Prizes

  • MacBook Air 11-inch: 128GB
  • VIZIO E-series E600i-B3 – 60″ Class LED TV
  • Microsoft Xbox One – Assassin’s Creed Unity Bundle 500 GB
  • PlayStation 4 Console
  • NVIDIA SHIELD tablet – tablet – Android 4.4
  • VIZIO S3820W-C0 – sound bar – for home theater – wireless

Faculty/Staff Prizes

  • VIZIO E-series E500I-B1 – 50″ LED TV
  • iPad Air Wi-Fi 32GB – Space Grey
  • Apple TV
  • Sony Cyber-shot DSC-W800 – digital camera
Posted in ITS Labs and Helpdesk

Word With a Nerd – Feb. 4th – UCEN

This session will showcase the array of technology support available to UM-Flint faculty, staff, and students. After a brief overview, participants will have the opportunity to chat with representatives from the Information Technology Services Department (ITS) about any of the following areas:

  • Data Information Management (DIM) – Provides the maintenance and administration of UM-Flint’s central administrative databases.
  • Desktop Computer Services (DCS) – Performs the installation and maintenance of all desktop computers and printers on campus.
  • Helpdesk – Provides support to faculty, staff, and students by phone and on a walk-in basis. They also route issues to the appropriate ITS Unit.
  • Mediated Classroom Services (MCS) – Maintains classroom computer and audio/ visual equipment supporting students, faculty, and staff in the use of multimedia applications for the classroom.
  • Network System Services (NSS) – Develops and maintains network and server infrastructure.
  • Project Management (PM) – Manages multiple IT related projects across campus.
  • Security Services – Provides and supports UM-Flint’s information technology security.
  • Training – Provides group and one-on-one training for various software packages supported on campus (Word, Excel, Powerpoint, etc).
  • Web Services – Provides support for web based applications.

ITS administrative staff will be available to address specific questions or concerns and direct you to the appropriate unit for more information.

Attendees will be entered into a drawing to win an iPad mini!

Registration is available online at go.umflint.edu/nerd or by phone (810) 237-6508.

Wednesday, February 4, 2015
11:30 am – 1:00 pm
Happenings Room, UCEN
Lunch provided

Posted in Publicity Committee

ITS Now Hiring!

ITS is looking to fill a student position in our Mediated Classroom Services (MCS) unit.

MCS provides support for classrooms and computer labs across campus. Duties include support for mediated and computer equipment in person and over the phone, delivery of mobile equipment to scheduled appointments, management of classroom seating, management of MCS resource inventories, and assisting with projects and events as needed.

All applicants must be currently registered students at the University of Michigan – Flint campus and must be able to work at least 10 hours per week. Those interested may work up to 25 hours per week.

If you are interested in this position, or know someone who is, please direct them to the following site for further information: http://umjobs.org/job_detail/105344/mediated_classroom_services_temp

Posted in ITS Labs and Helpdesk, ITS Support

Trouble accessing PEERRS or MyLINC?

As the Winter semester has gotten into full swing, we’d like to take this time to remind new students who are having trouble logging into PEERRS or MyLINC of steps we have created to help get access to those resources.

Be sure to double check that you are signing in with your UMICH password.

The UMICH Password is *NOT* the same password you use to access BlackBoard, UMFlint email or SIS.

To Change/Create a UMICH Password Through SIS:

– Login to SIS (sis.umflint.edu), click Personal Information.
– Click My Campus Computer Account.
– Click Change Ann Arbor (UMICH password) Password.
– Click Create Temporary Password.
– This can take a couple of minutes to process.
– Write down the password provided including all special characters at the beginning or end of the password.
– Click Ann Arbor’s Password Change Page.
– At the prompt enter your uniqname and current UMICH password (the new one that you just generated) and then click the Log In
– Click the link Change Your UMICH Password.
– In the Current Password field, enter your current UMICH password (the one you created and wrote down).
– In the New Password field, enter a new password.
– Retype the new password in the Retype New Password field
– Click Submit. If you enter an acceptable new password the same twice, the password will be changed.
– Once you have successfully changed your password, you will be asked leave a hint to help you remember your password and to select a challenge option. Enter your hint, your challenge question and answer then click Save and Continue.
– After you have successfully completed this, click Logout.

Still can’t log in after using your UMICH password?

Email peerrs@umich.edu with the following information:
– That you are a UM-Flint Student
– Your UMID number
– Your Uniqname
– What you are trying to access

Posted in Did you know?, ITS Support

Banner Maintenance Tonight

Banner maintenance is scheduled for tonight Monday January 12th, 7:00-7:30 pm to work on the intermittent issues users have been experiencing.

The following services will be unavailable during this time:

We apologize for any inconvenience this may cause.

Posted in Uncategorized