Did You Know: Mediasite Lecture Capture

Beginning in the Fall of 2013, Mediated Classroom Services has partnered with the Office of Extended Learning in order to provide lecture recording capabilities to general classrooms through a service call Mediasite. Using this service, instructors are now able to record their presentations on the respective room’s computer, themselves giving the lecture, or a combination of the two. Instructors are then able to upload these recordings to https://umflint.mediasite.com/mediasite/mymediasite/ for distribution to students.  These files can be uploaded to blackboard, embedded in another web page or accessed directly through the link above. The classrooms in which the service is currently available include:

  • WSW 3146
  • WSW 3153
  • WSW 3176
  • WSW 3202
  • MSB 501
  • MSB 507
  • FH 250
  • FH 431
  • FH 459
  • FH 461

Instructions for using the equipment can be found in each of these classrooms, and are also available at: http://go.umflint.edu/mcsmediasite


Tech Tip Tuesday: Recovering Unsaved Word, Excel, or PowerPoint Documents

Have you spent hours working on a research paper only to accidentally click “Do Not Save” when you go to close Word? All hope may not be lost. If you are using Microsoft Office 2010 or 2013 Word, Excel or PowerPoint your unsaved documents may have been temporarily stored. The steps below should be taken as soon as possible, as the recovery files are only saved for a relatively short and undetermined amount of time. If you are utilizing one of the ITS open computer labs (except 206 MSB) you will need to take these steps prior to logging off the machine, as the desktop is lost shortly after log off.

To Recover an Unsaved Document

Office 2013:

  1. Open the “File” tab.
  2. Select “Open”
  3. Select “Recent Documents”
  4. Scroll to the bottom of the list (If there aren’t many files, look at the bottom of the window beneath list)
  5. Click “Recover Unsaved Documents”
  6. Open the document you wish to recover. If the file was never saved, the name may be generated from the beginning text of the file.
  7. Immediately save your file.

Office 2010:

  1. Open the “File” Menu
  2. Select “Open”
  3. Click “Recover Unsaved Documents”
  4. Open the document you wish to recover.
  5. Save the document immediately.

Source: http://support.microsoft.com/kb/316951


Office 2013 Lab Upgrade

ITS is pleased to announce that we will be upgrading several computer labs to Microsoft Office 2013 on Wednesday April 30th, 2014. The following labs will be receiving the upgrade:


  • 3174/3175 WSW
  • 3153 WSW
  • Library Open Labs, All Floors
  • 206 MSB
  • 501 MSB
  • 459 French Hall
  • 431 French Hall
  • Riverfront Open
  • All Nursing labs
  • All School of Management VDI classrooms


If you have any questions regarding the upgrade, please contact the ITS Helpdesk at 810-762-3123 option 1 or itshelpdesk@umflint.edu.


All Clear: ITS Update: OpenSLL Vulnerability – Heartbleed Bug

ITS has completed patching SSL and replacing security certificates on all UM-Flint customer services. At this time ITS recommends that all Faculty, Staff, and Students change their UM-Flint LAN passwords. Please note that this DOES NOT apply to your UMICH (Kerberos) password at this time.

ITS is happy to report that over the last week we have been monitoring systems for abuse and we have not seen any unusual activity or account abuse related to Heartbleed. ITS will continue to scan the campus network and monitor systems for any problems or abuse. Thank you for your patience while we worked to secure our campus systems.

To Change your UM-Flint Passwords:

  • Navigate to My UM-Flint in your browser
    • To change your UM-Flint LAN password and click “Password Change”. Login here and click “Change Password” and follow the on-screen instructions.
    • To change your Banner password and click “Banner”. Login here using your uniqname and Banner password. On the right side of the screen click “Change Banner Password” and follow the on-screen instructions.

For non-UM-Flint websites:

  • Only change your passwords after you have confirmed that the site or service has installed a security update.
  • Continue to monitor your sensitive online accounts (e.g., banking, email).

If you have any further questions please contact the ITS Helpdesk at itshelpdesk@umflint.edu or 810-762-3123 opt. 1.

For further information on the Heartbleed vulnerability visit: http://heartbleed.com.


XKCD Webcomic recently published this Heartbleed explanation that we found helpful:



Important Security Notice: Brace Yourself for Heartbleed Spam and Targeted Attacks

In the wake of the very serious OpenSSL vulnerability, Heartbleed Bug, there are many emails scams starting.  Criminals are targeting users, including universities like the University of Michigan, trying to get your passwords (UMICH, Your Flint LAN password, your banking passwords, Facebook passwords, etc) so they can gain access to your accounts, your personal private information, university computing resources, valuable research data, and other sensitive institutional data. Dozens of university members have been victims of other criminal spear phishing scams in recent months so we would like to take this moment to remind you of some internet and email security tips.

  1. If you get an email asking you to click a link to change your password, don’t click it.  Instead navigate to the site through a link you trust and change your password directly from their site.
  2. NEVER provide your password through email to ANYONE.
  3. If you are ever in doubt contact the agency directly and speak to them about the message and if it is them or not.
  4. Don’t use the same password for all of your accounts. This can cause one compromised account to compromise all of your accounts.

To learn more about spear phishing and protecting yourself and the university, Ann Arbor has created a four-minute video on the U-M Safe Computing website http://www.safecomputing.umich.edu/main/phishing_alerts/spear-phish.php. ITS encourages you to watch this video provided by U-M ITS in Ann Arbor and learn how to recognize and protect yourself from spear phishing attempts.

At this time ITS still asks that users refrain from voluntarily changing their passwords until the all clear is issued.

If you have any further questions or concerns please contact the ITS Helpdesk at one of the channels listed below.


EDIT:  There is a helpful list provided by Mashable.com of common sites and recommendations for changing your password or not, http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/#:eyJzIjoidCIsImkiOiJfNzg4Z2VpbGZ6a2k5OXllNCJ9


Critical Announcement Regarding OpenSLL Vulnerability – Heartbleed Bug

On Tuesday, April 8, 2014, the OpenSSL Project team announced the Heartbleed security vulnerability.  The team of security researchers have discovered an extremely critical vulnerability in recent versions of OpenSSL that can expose data on systems running OpenSSL, including passwords and other sensitive data.

Most campus technology services and other online consumer services, such as online banking or photo-sharing, use OpenSSL, one of the most popular data encryption tools for Web traffic.

UM-Flint ITS staff have been in the process of patching SSL and replacing security certificates since early this morning. ITS DOES NOT recommend that Faculty, Staff, and Students voluntarily change their UM-Flint password at this time, please wait until ITS sends a follow up notification that all patching and new SSL certificates have been put in place.

For non-UM-Flint websites:

·        Do not change your passwords or transmit data to secure Web sites or services that you normally use until you have received an official security update.

·        Only change your passwords after you have confirmed that the site or service has installed a security update.

·        Monitor your sensitive online accounts (e.g., banking, email) for suspicious activity for at least the next week.


For further information on the Heartbleed vulnerability visit: http://heartbleed.com



VPN Downtime for Patching SSL Vulnerability

Due to a serious SSL security vulnerability we will be patching the VPN.  We will begin patching momentarily and expect downtime to only last 2-3 minutes but downtime of up to 30 minutes is possible. We apologize for any inconvenience but the nature of this vulnerability does not allow us to wait to patch systems.

Please contact the ITS Helpdesk with any questions.


Parking Permit and Mcard Distribution

Spring/Summer 2014

Parking Permit and Mcard Distribution

Located on the University Pavilion Stage (Under the ITS Tent)

Spring Hours – May 5th & May 6th

Monday, May 5th, 2014        8:00 a.m. – 7:00 p.m.
Tuesday, May 6th, 2014        8:00 a.m. – 7:00 p.m.

Summer Hours – June 30th & July 1st

Monday, June 30th, 2014        8:00 a.m. – 7:00 p.m.
Tuesday, July 1st, 2014        8:00 a.m. – 7:00 p.m.


Please be sure to bring your Government Issued Picture ID along with the
MakeModel, and License Plate Number for your vehicle to receive
your Student ID and Parking Permit.

Returning Students who Already have a Parking Permit:

Please bring your Mcard and Parking Permit to receive your validation sticker.

ITS continues to distribute Mcards, parking permits, and/or validation stickers to students registered for the current semester throughout the semester at the Mcard stations in the open computing labs at 206 MSB and 3174 WSW.


Microsoft Vulnerability Reported – .rtf Files

Microsoft has issued a warning about a very serious security vulnerability involving .rtf files. The virus associated with these .rtf files will create an open portal to your computer allowing a hacker to gain control of your computer.

Currently, Microsoft is working on a patch for this vulnerability but is advising users to avoid opening any files that have a .rtf extension, this includes previewing the file in Outlook, to prevent the installation of this virus.

What can you do?

  • Do not open, even in preview, any files with a .rtf extension.
  • Keep your Microsoft software up-to-date.
  • If you need to share a .rtf file, or if someone needs to share one with you, UM-Flint offers a web application called Filelocker for easy file sharing. More information can be found here: http://go.umflint.edu/filelocker

If you have any questions please contact the ITS Helpdesk at 810-762-3123 option 1 or itshelpdesk@umflint.edu.