Information Technology Services

The Best Freeware for Your Computer

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As the saying goes, the best things in life are free, and at the ITS Helpdesk we are inclined to agree. Without programs on your computer, it would be very restricted as to what it could do, regardless of the operating system. What is Freeware? Freeware, not to be confused with malicious software called malware,

Campus Network Outage 1/27/2016

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Campus Community,   At 8:14am today, the UPS (Uninterruptable Power Supply) located in MSB experienced a catastrophic  hardware failure.  This caused a network outage on campus for the Murchie Science Building, University Pavilion, University Pavilion Annex, and the Harrison Street Ramp.  ITS staff went into immediate action, identified the root cause of the problem by

3174 WSW Helpdesk Closed January 27

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The 3174 William S. White building Helpdesk will be closed Wednesday, January 27. The lab will remain open normal building hours with Mcard swipe access 6AM-10PM. We apologize for any inconvenience this may cause. If you need technical assistance feel free to stop by 206 Murchie Science building, call us at 810-762-3123 option 1, or

UM-Flint Phishing Email Alert

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It has come to our attention that there is a phishing email going out to many users on campus that appears to come from trusted sources within our University. These emails begin with the subject “John has just sent you a document.” Although it appears these emails are coming from legitimate University of Michigan sources,

Android Stagefright Vulnerability Basics

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What is Stagefright? When you think of stagefright, the first thing you probably think of is the nervous feeling you get before public speaking. To Google, though, Stagefright is a media playback engine that allows you to view media content on your mobile phone. Why does Stagefright matter? Under normal circumstances, the average Android phone

ITS Network Upgrade

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As a part of our ongoing commitment to provide students, faculty, and staff with the most stable and reliable network possible, ITS has been working diligently to set up a secondary Internet connection in the event that our primary Internet connection gets interrupted.  Over the holiday break, we were able to successfully test the secondary

Windows 10 Upgrade Guide

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Have you upgraded or are you planning to upgrade to Windows 10 on your personal computer? Microsoft made a radical change with the release of Windows 10 because it is being offered as a free upgrade for Windows 7 and newer computers. This offer is only for the first year, until July 2016, unless it’s extended. Windows 10 has

Holiday Helpdesk and Lab Hours

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December 24th MSB Helpdesk: 7AM-4PM MSB 206 Lab: 7AM-4PM WSW Helpdesk: Closed WSW 3174 Lab: 6AM-5PM FH 205 Lab: 7AM-5PM Library: Closed Riverfront: 24 Hour Swipe Access   December 25th to January 3rd MSB Helpdesk: Closed MSB 206 Lab: Closed WSW Helpdesk: Closed WSW 3174 Lab: Closed FH 205 Lab: Closed Library: Closed Riverfront: 24

3174 WSW Helpdesk Closed Today

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The 3174 William S. White building Helpdesk will be closed today. The lab will remain open normal building hours today with Mcard swipe access 6AM-10PM. We apologize for any inconvenience this may cause. If you need technical assistance feel free to stop by 206 Murchie Science Building, call us at 810-762-3123 option 1, or email

Best Laptops for the Money (December 2015)

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Asus UX305 (left) and Apple MacBook Air 13 (right) Picking the right laptop is not an easy task. There are so many options available and a lot are not very good, and can be overwhelming. At ITS, we want to make your buying decision easier. We have compiled a list of laptops we would recommend for